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Business Profile

Direct Primary Care

NYU Langone Care on Demand

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the *** Langone ************* on Demand (*********) on 1/31/25 for a simple procedure to remove a suture from my hand. My insurance (*****) had made clear that I need to go to a "walk in clinic or primary care provider" and NOT an urgent care facility to have this done for coverage purposes. As seen on the *** website, they state "Care on Demand providers at *** Langone offer prompt, top-quality primary care to adults who do not already have a primary care physician. We see patients on a walk-in basisno appointment needed." and also state "Providers at Care on Demand treat a variety of common symptoms and conditions, from aches and pains to the flu, that do not require urgent or emergency care services." These along with other parts of their website make it very clear they are a primary care/walk in clinic and NOT urgent care. I received my bill from the clinic ($1000) and it was denied by insurance because the coding was done as urgent care (and not a clinic). After numerous calls with insurance, NYU Langone Care on Demand, and *** ****************** they will not recode/resubmit the invoice as 'walk in clinic" leaving me to pay the full $1000. No where on their website or at the clinic did they disclose that this is urgent care and their website/marketing is false advertising. At the very least I would like this invoice recoded as walk in clinic so I can submit to insurance to pay and *** should update their marketing and website about this facility.

    Business Response

    Date: 04/24/2025

    Good afternoon, 

    We have received and acknowledged the complaint. We are directly following up with the patient to address their concerns. At *** Langone Health, we are committed to providing world-class care to all our patients and their families. 

    Thank you, 

    *** ******* ****** **** *** ****** **************** ***** ******* ************ *** ******* ************ ***** ** ** *** *** *** *************************** 


NYU Langone Care on Demand is NOT a BBB Accredited Business.

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