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ApplianceAppointment.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this service on Sunday, December 10, 2023 to schedule an appointment to fix an issue with my Refrigerator. On Monday, December 11, 2023, a technician came by (phone number: ************). He said that i needed a valve for my Refrigerator and it should take a week. We paid him $99 via Zeile for the visit, with the intention that it would credit to the repair. The issue is that he took the $99 and had no follow-*** with us. My wife and I followed up on many occasions and he always had an excuse to blow it off. Finally, after many delays, he replied and was scheduled to be at hour home on Friday January 5th between 10am and 1pm. We had someone a the house all day and he never called or showed up. I sent a text that nobody showed up and he ignored it. At this point, i am looking to have my $99 deposit returned. Second, I am concerned that my wife and I are victims of a scam by this website. It seems like this is an appliance site that makes their money by having people come to the home, collect the $99 deposit for the visit, with the intention of never returning. I am not sure if these are even licensed appliance repair people. I am happy to provide any additional information (text screen shots, call records, evidence of installer never showing up or calling via phone records and door cam videos). Thank you.

  • Initial Complaint

    Date:10/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using my business name Anytime Appliance Repair for advertising for another business.

ApplianceAppointment.com is NOT a BBB Accredited Business.

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