Reviews

Review Details

• Review fromLisette S

  Date: 07/27/2022

  5 stars

  Lisette S

  Date: 07/27/2022

  I use Zocdoc regularly. It is really convenient and very easy to use. At times, pending appointments don't go through but I don't see that as a Zocdoc issue. Sometimes the offices schedule appointments outside of Zocdoc so they still show as available but they aren't but, if that happens, they always contact me to let me know to schedule for another day/time. This rarely happens so Zocdoc is still my go-to.
  

  Zocdoc

  Date: 08/01/2022

  Hello *******,Thank you for taking the time to share your feedback. Our founding mission is to give power to the patient, and were thrilled that you had a positive experience using Zocdoc. We hope youll continue to use Zocdoc to find and book in-person or virtual care. Best, Team Zocdoc

• Review fromHaley K

  Date: 07/26/2022

  1 star

  Haley K

  Date: 07/26/2022

  I have made five appointments through Zocdoc. I get an "appointment pending" email but not a confirmation. When I call the doctor's ****** to confirm, the slot is taken by someone else and I have to reschedule. It's really frustrating and I have had medical care delayed four times due to an inability to schedule. The one time that I successfully scheduled an appointment through Zocdoc, the practitioner I saw was not the person that I had scheduled with and they were not of the same specialty that I had scheduled with, so, again, care was delayed as I had to seek out the appropriate provider after the fact.
  

  Zocdoc

  Date: 07/27/2022

  Hello *****,At Zocdoc, our intent is to provide our patients and providers with a great experience. We thank you for bringing this issue to our attention. A member of our Service team is reaching out to the email address and phone number listed on your BBB account, to see how we can resolve this issue. If you do not receive an email or phone call within one business day, please verify your most current contact information by emailing ********************************** or calling ************. We look forward to connecting soon.Best, Team Zocdoc

• Review fromFlorence M

  Date: 07/22/2022

  1 star

  Florence M

  Date: 07/22/2022

  I booked an appointment through Zocdoc with a doctor who is a travel medicine specialist to get vaccinations for forthcoming travel. I get to the appointment and the doctor doesn't work at that clinic and the clinic doesn't do travel medicine or vaccination. I wasted hours taken from work to do this and days when I could have got a 'real' appointment. I call their customer service number and the person puts me on hold to call the clinic and I am stuck on the line while both blame each other for who is at fault. Apparently, appointments through Zocdoc are not real appointments.
  

  Zocdoc

  Date: 07/25/2022

  Hello ********,At Zocdoc, our intent is to provide our patients and providers with a great experience. We thank you for bringing this issue to our attention. A member of our Service team is reaching out to the email address and phone number listed on your BBB account, to see how we can resolve this issue. If you do not receive an email or phone call within 1 business day, please verify your most current contact information by emailing ********************************** or calling **************. We look forward to connecting soon.Best, Team Zocdoc

• Review fromAlex F.

  Date: 07/22/2022

  1 star

  Alex F.

  Date: 07/22/2022

  I cant believe they locked me out my account I have used for so Long especially during the pandemic where most appointments are virtual still and they lock out a mentally disabled person from recieving medical The medical attention and platform that one has used since mid 2016 this is so unethically and morally wrong

  Alex F.

  Date: 07/22/2022

  This is their response after I explained every cancellation Issue and the importance of my account to my health. Thanks for reaching out to the Zocdoc Service Team about your account. Your account was locked due to excessive cancellations. Account locks and security concerns are handled by our ************** team. I do want to let you know that our teams are aligned, and that your account will remain locked. If you'd still like to connect with them, you can also reach them directly at ***************************************** We do want to make sure you can still get the healthcare you need. I recommend utilizing other platforms, like your insurance carrier's website, a ****** search, or other medical directories.
  

  Zocdoc

  Date: 07/23/2022

  Hello,At Zocdoc, our intent is to provide our patients and providers with a great experience. We thank you for bringing this issue to our attention. A member of our Service team is reaching out to the email address and phone number listed on your BBB account, to see how we can resolve this issue. If you do not receive an email or phone call within 1 business day, please verify your most current contact information by emailing ********************************** or calling ************. We look forward to connecting soon.Best, Team Zocdoc
  

  Zocdoc

  Date: 07/25/2022

  Hello,At Zocdoc, we always strive to provide our patients and doctors with a great experience. To uphold our high service standards, our users must align with our Acceptable Use Policy, which is part of the Terms of Use that users agree to when they activate a Zocdoc account.When these standards are not upheld, we work with individuals to inform them and try to align behaviors with our policy. If an individual is continuously unable to abide by our Acceptable Use Policy, as in the case of this complaint, we are forced to discontinue the use of our service. This is how we keep Zocdoc a positive and useful resource for all patients and providers.Please reach out to our ************** team with any questions, and as previously mentioned, you can reach them at **********************************************,Team Zocdoc