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Business Profile

Drapery Installation Service

Better Tex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drapery Installation Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2021, I hired *********** to revamp and reupholster my couches and ottoman. I picked out material and gave them 1/3 of the amount they quoted. In March of 2022, (as we all agreed) they picked up the furniture to do the job they were hired to do and I gave them the 2nd payment. On June 7th, they returned the pieces to me and they were incorrect. I called Better Tex immediately to explain that they had not done the job I had hired them to do. The person who answered said he didn't know about it but that my salesman would be in the next day and he would contact me. I wanted them to take the furniture back but they did not. Later that day, Better Tex charged my credit card (without authorization) for the balance due even though they did not do the job that they were hired to do (and if I may add, the only reason I went with this whole job was because of the revamping they were going to do). I called Discover to file a claim and spoke with someone and they asked if i could try and work it out. I said I would. And I did, for the last four months I have been trying to resolve this. I keep being promised that it would be taken care of and as of this date, nothing has changed. I do have multitudes of emails back and forth outlining all of this should it be needed.

    Customer Answer

    Date: 11/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by Better Tex regarding complaint ID ********.

    Sincerely,

    *************************

Better Tex is NOT a BBB Accredited Business.

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