Complaints

This profile includes complaints for World Education Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  World Education Services, Inc.

  PO Box 5087 Bowling Green Station New York, NY 10274-5087

• 

  World Education Services, Inc.

  101 W Grand Ave Chicago, IL 60654-7172

• 

  World Education Services, Inc.

  1 Battery Park Plz New York, NY 10004-1405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, 2025, World Education Services (***) received all of my required academic documents for an official credential evaluation. Their website clearly states that evaluations are completed within 2 to 4 weeks after receiving all documentation. Today is June 23, 2025, and my case is now in week 5, with no update, no timeline, and no resolution.Throughout this time, I have made over 12 phone calls and sent 4 formal emails through their system, all of which are recorded in my account. I have asked for clarification, updates, or escalation. No one has taken responsibility for the delay. Each response (when I get one) is vague, scripted, and unhelpful.This evaluation is critical for my immigration status and directly impacts time-sensitive legal processes. I cannot move forward with my **** or employment paperwork until *** completes their work. Their silence and inaction are now putting my future at serious risk.*** has failed to deliver the service I paid for, within the time they promised, and they are ignoring all reasonable attempts at communication. I am not asking for a refund or apologyI am demanding immediate action. This is not about dissatisfaction; it is about negligence and potential harm to my legal status.I am filing this complaint publicly so *** is held accountable and finally addresses my case. I expect immediate resolution or I will escalate to legal and regulatory channels, including the NY Attorney General, the *************** of Education, and ******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired World Education Services (***) on 4/12/2025 for a Credential evaluation report for my overseas high school and college degrees. *** was expected to provide the completed report within 4-6 weeks as per their website. Despite having provided them all the required documents promptly they have failed to provide me the completed report. This has caused a severe setback of at least 3 months in the start my University course. Upon reaching out to their **************** multiple times and escalating this issue by opening a ticket, there is no progress on this matter. The **************** is very poor and unable to provide any updates. *** charged me $293 for their services and $104 was charged for overseas certificate verification totaling to $397. It has been 10 weeks and there is no resolution on this matter. I am kindly requesting you to look into this matter and help me receive my completed evaluation report or refund me the amount charged.

  Business Response

  Date: 07/18/2025

  Dear ****** ********,
  

  We have reviewed the complaint submitted by ****** **********.  The file was thoroughly reviewed by our evaluation department. The Document Update letter dated on June 11, 2025 is accurate.  Our records indicated that **** only verified the last year of both Bachelor and Master programs.  Therefore, additional documents are still required to proceed with the evaluation.  Please note that the applicant also disputed the charge for the whole application fee with her credit card company.  Consequently,there is a balance due in her account for this reason.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credential evaluation was completed on May 23, and I ordered a 3-5 days delivery. Today is June 4, I still did not receive my report. It is more than 5 days. I contact the company, they even cannot give me the tracking number. My reference number is *******

  Business Response

  Date: 07/03/2025

  Dear ****** ******,
  

  We have reviewed the complaint submitted by ****** **.    According to the file, the tracking numbers are indicated and shown delivered to both the applicant and recipient on June 16,2025.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my sealed transcripts sent to me for a job I'm applying for and when I spoke to them (***) about getting them sent they said if I upgrade my service I would get free shipping on the transcripts. So I ended up paying $187 for this upgrade and they said they shipped the 3 transcripts in early May. It was supposed to arrive around May 14, nothing showed up. In a separate attempt to get what I need I paid another $60 for *** delivery of 1 copy of my transcript and that was supposed to arrive May 25. Again nothing. They just pass the **** and don't provide any kind of actual resolution. Their customer service is complete ****.What I want is my money back and I want them to send us (rushed with tracking included) at least 4 copies of the transcripts. I want the 4 copies I originally asked for. Their poor customer response and service is truly appalling. Mainly I just want the copies we requested. I want it for free to make up for the pain and suffering endured. Right now I was offered and accepted the job I applied for on the condition that the transcripts be provided before I start work. If I lose the job because *** can't deliver these transcripts I will be coming after them for way more than $247. This was a school job paying over $20 an hour for the whole school year. *** can do the math, I think.

  Business Response

  Date: 07/03/2025

  Dear **** *** *****
  

  We have reviewed the complaint submitted by ****** *********  According to your file, it was completed and
  mailed out on May 07, 2025 via standard delivery.  No reports were returned by the post office.  The applicant then ordered a duplicate report,
  we have mailed the report with tracking and it is on its way to the destination. 
  Please note that the applicant also disputed the charge for the whole
  application fee as well as the duplicate report fee with her credit card
  company.  Consequently, there is a balance due in her account for this
  reason.
  

  Sincerely,
  ******* **
  ******** ******* ******* ***
  ***** ********* ********

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8/2025 I ordered a copy of my evaluation report to be mailed to the employer, I paid $47 processing fees and standard shipping rate. On May 12, I was shocked it hadn't been even processed, I called customer service, they didn't know what was going on, then they said oh it's a glitch in the system on your account, they fixed it the next day but never sent the report!!! we called again, submitted more than two tickets to their customer service, they said they can send it by *** ground that takes 3-5 days to deliver but I have to pay $18 more. I said OK since I need this for the employment offer, everything is pending waiting for this report and I don't have much time. I paid on May 12, money was withdrawned but no shipping initiated. The account shows shipped May 15th, I checked the tracking today May 19th to be sure it's delivered, IT HASN'T BEEN SHIPPED YET!!!!!!! only the label was created!!!!!!! I called customer service, they didn't let me talk to the supervisor but I insisted, I stayed on the line until she accepted to take my call!! she didn't have anything to say except you can submit a ticket! I asked for a refund or an overnight shipping on their expense since it's their mistake but she refused, saying that she doesn't have the authority to do so! I have no clue what else I should do! I'm losing the job if the report is not delivered ****. The latest starting day that I was given a chance to catch up to at work is June 2nd, everything is being on hold until they get this report. This is my first job, I worked so hard to secure it and *** are making me lose this opportunity because of their unprofessional customer service, and weak management.This whole thing started May/8/2025 and it's May/19/2025, nothing has been done other than them asking for, accepting and processing payments!!! with no service in return. I have told the ** manager that she would be receiving the report today, I have no idea what I'm supposed to do now!

  Business Response

  Date: 06/12/2025

  Dear ******* *****,
  

  We have reviewed the complaint submitted by *********************** Due to technical difficulty, the tracking label was created.  We personally reached out to the recipient directly and explained the situation on May 20, 2025 so a report was electronically delivered to them. In good faith, we have refunded the courier delivery fee on May 22, 2025 back to the card on file for the inconvenience.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 6/20/2024.-$334.00.-Evaluation - Course-by-Course with ICAP.-Re-Activation Fee1$52.00$52.00.*****************************two certificate evaluation, you did one??????????

  Business Response

  Date: 05/30/2025

  Dear ******* *****,
  

  We have reviewed the complaint submitted by ****** ******.  As stated on our Terms and Conditions, *** reserves the right not to evaluate documents from certain institutions in its sole and absolute discretion.  In good faith, we have waived the reactivation fee and it was refunded back to the credit card on file on May 30, 2025.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ********************

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my application for an educational evaluation from World Education Services in January of 2025 as a part of the process to apply for Express Entry to *******The first issue I encountered was in getting any of the transcripts from my educational institutions delivered to ***. It took several weeks for *** to even acknowledge that they had received the transcripts, and I had to send them multiple times. I submitted several help tickets and spoke on the phone to customer service. The second issue is derivative of the first- I realized that the reason why one of my transcripts could not be found was because I had put the wrong institution name on my application. I have attempted to fix this issue on my application three times- twice via their email ticket system and once by phone. Whenever I submit help tickets via the email system, I only receive generic responses from an email address entitled ********************* When I speak to customer service on the phone, they tell me that they are not able to make changes to my application or access my documents. When I ask to speak to the "internal team" who actually handles the applications and the documents, I am told that the only way to reach them is via the email ticket system. I have not been able to speak to any representatives who actually handle my application or my account. In addition, when I speak with customer service on the phone they are degrading and rude. The agents have told me that I have obviously done something wrong, or that I need to be more specific with my email ticket requests. When I ask for an explanation of how submitting additional help tickets will solve the problem, they do not provide any specifics.This lack of access to the appropriate customer service representatives has delayed my ability to apply for immigration by several months. I would like the business to contact me with the correct people, or refund my money so I can begin an evaluation with a different company.

  Business Response

  Date: 05/08/2025

  Dear ****** ****,
  

  We have reviewed the complaint submitted by ****** *********. We are sorry for any inconvenience that you experienced.  We will use this valuable feedback to improve our processes. Our records shown that we completed the file on May 07, 2025.  As the recipient requires electronic delivery, it was delivered on the same day as well.  We advise the applicant to reach out to their recipient to confirm receipt of the report.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  

  ********************

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2025, I created my account and started the process. By March 25, *** contacted me and said they received my documents from NY school and will begin to process my evaluation with a complete date by Apri 7, 2025. I was able to expedite the process and got a completion date of April 1, 2025. I paid for express shipping 3-5 days and it is now April 16, and I still haven't received my package nor is there any update on the tracking in over a week. After multiple calls, they seem to not have a resolution for ne and I NEED my physical copy as my livelihood depends on it. My Reference # is *******.

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against World Education Services (***) for a delay in the delivery of an official academic credential evaluation report that was paid for and expected to be delivered within the promised timeframe.On March 31, 2025, I submitted and paid for a duplicate evaluation report through the *** platform. The report was sent to ***************************** using the Domestic 3 to 5 business days delivery method, as advertised on their website. *** indicates that the report was sent on April 1, 2025, which means delivery should have occurred no later than April 7 or 8, 2025.However, based on the **** tracking information, the package is still in transit and will likely only be delivered by April 10, 2025, which exceeds the promised timeframe and puts my academic deadlines at ********* is a summary of the **** tracking history:Pre-Shipment **** Awaiting Item: April 4, 2025 Accepted at ******* NY ******************** April 6, 2025 12:28 AM Arrived at NORTHWEST ********* ** ******************** April 6, 2025 1:43 AM Departed same facility: April 6, 2025 6:09 AM In Transit to Next Facility: April 6, 2025 9:06 AM Arrived at ********** PA ******************** April 6, 2025 11:55 AM Departed ********** **: April 6, 2025 3:08 PM Arrived at ********** PA ******************** April 6, 2025 3:20 PM This delay shows a clear disconnect between the service delivery time advertised and the actual processing and mailing timeline. Moreover, *** provides no tracking link directly to clients and no accessible customer service to help resolve time-sensitive issues like this.Given the impact this delay can have on academic applications, I respectfully request the BBB to investigate this situation and hold *** accountable for:Misleading delivery timeframes,Lack of transparency and tracking access, and Inadequate customer service.Thank you for your time and support in addressing this issue.Sincerely,

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ***** ** ******
  

  Business Response

  Date: 05/13/2025

  Dear ****** ****,
  

  We have reviewed the complaint submitted by **** ***** Do ******.  We apologize for any inconvenience that you have experienced with the mailing delay.  We have resent the report to the recipient on April 30, 2025 and the tracking indicated that it was delivered to them on May 06, 2025.  In good faith, we have issued a refund on the courier delivery on May 12, 2025 back to the credit card on file.
  

  Sincerely,
  ******* *.
  ******** ******* ******* ***
  ******************************************* *******

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I want to receive the complete refund not just the delivery.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***** ** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $163 for me to get my international diploma evaluated by *** on December 7th, January 8th they said my transcript was evaluated and it was shipped out. Weeks passed and I didnt receive my transcript so I called them. They told me I needed to email them which I did and I never got a helpful response, instead they are saying I needed to order a duplicate order. We are now in April and I never got my transcript or even a refund for my Inconvenience. I reached out to the post office and they said that since the order doesnt have a tracking number it is *** responsibility to send a new one or give me a refund since it wasnt insured. I am tired of fighting with them and it is not fair to me to spend so much money on something that I never received. They are very unprofessional and do not care about my deadline or money that I have spent. On March 30th I ordered another duplicate because I got a call from a school that I applied to and they needed my transcript in order for them to move forward and I can be accepted for summer classes, I paid extra for priority shipping and they have yet to ship out the transcript, which ***** because I missed the deadline and I have to wait until the fall to register. I am deeply saddened by this company and I wished I never used them to begin with.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by World Education Services, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ********
  

  Business Response

  Date: 05/30/2025

  Dear ****** *****,
  

  We have reviewed the complaint submitted by ******* ********.  According to the file, the applicant ordered the Document-by-Document evaluation and it was completed on January 08, 2025.  The applicant paid for standard delivery and not courier so no tracking information can be provided.  No report was returned by the post office.  As for the duplicate report to the institution, the tracking number indicated that it was delivered to the recipient on April 05, 2025.  Please note that the applicant also disputed the charge for the whole application fee with her credit card company.  Consequently,there is a balance due in her account for this reason.
  

  Sincerely,
  ******* *.
  Customer Service Analyst III
  ********************

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

  
  
  Yes, I have disputed the charge with my bank, as I refuse to pay for an item that I NEVER received. Despite reaching out multiple times for assistance regarding my order, I received no support. I ultimately had to purchase a duplicate copy for school due to time constraints. When I called for clarification about that  order, the representative was unhelpful and even hung up on me. I cannot continue to support a company that shows such disregard for its customers and our hard-earned money. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********