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Business Profile

Electric Bike and Scooters

Fuell, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an electric bicycle on ****************************** for $4199.00 on May 22, 2023. I also purchased a bicycle pannier bag on July 13, 2023 for $135.00 totaling $4334.00. Fuell indicated that I could expect delivery of both items by July 2023. 16 months have passed, and I still have not received these items. I have contacted Fuell repeatedly and trusted them when they continuously promised ever-delayed delivery dates. My last correspondence from them on May 13, 2024 said, "Deliveries in the ** will happen between May 20th and early July. We finally have all parts and are starting assembly. Again, all our apologies for the delay and the bad feeling it gave you. ********-****** (francoisxavier.terny@fuell-inc)" They no longer respond to emails. This is a sizeable amount of money and has created a hardship for me, since bicycle is my primary mode of transportation.

  • Initial Complaint

    Date:10/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6th, 2023, I paid Fuell, Inc. $3899.00, via *************, for a Fuell Flluid 2S e-bike. The company has yet to deliver the bike, despite their stated commitment to deliver in July 2023. In fact, the company has yet to deliver the bike to all but two of its 595 backers, according to the discussion forum on the company's Indiegogo page (********************************************************************************************************************). Rather than deliver the bike, the company made numerous excuses for delays, in its updates to its backers (*********************************************************************************************************************). The last update the company made was on September 16th, 2024, an update that was yet another explanation for further delivery delays. Since then, it has ceased communication with its backers.

Fuell, Inc. is NOT a BBB Accredited Business.

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