Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order for 2 pair of segway electric skates on june 29 2022 for $585.00. before i placed the order with wellbots i texted them to make sure they were in stock. they confirmed having them but said the supply was limited so i should order them quickly. they said the order would ship in 2 to 3 days. they continued to send me messages telling me to hurry up and order because they had a limited amount. the messages continued daily until july 7 2022. the new message was we no longer have the item and do not know when it will be back but we can put you on a wait list. i contacted segway the manufacturer and was told they are out of stock and have not had any to ship for many months. i attempted to call wellbots but was disconnected twice i will continue trying but i want my 585. dollars back. they lied when they claimed to have the item in stock and disconnecting me when i call is not acceptable. please help. thank you. these were supposed to be a gift for my grandkids when i visit them this summer.

  

  Business Response

  Date: 07/13/2022

  Hi ****,

   

  As discussed on the phone on 07/13/2022, we have issued a refund in full for the amount of ****** back to the card used to make the purchase. Please allow for a few days for the credit to show on your statement.

   

  All the best,

  The Wellbots Team

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  the company put a charge of ****** on my credit card for merchandise they did not have and did not know when they will have it. before i placed the order i checked with them and was told that the merchandise would be shipped in 2 to 3 business days. that was a lie. they continued to send me text messages telling me to hurry up and place the order every day for five days even after i had placed the order and they charged my credit card. i called their *** number and asked when i would receive the items and was told it left the warehouse and was in route. two days later they sent me an email saying they did not have it and did not know when they will have it and did i want to stay on their wait list. now two weeks later they called to tell me they will process a refund which should arrive in several days. the only reason they are saying this is because i called them and told them i have disputed the credit card charges and filed this complaint with the ****** up to this point nothing they have said was true so i have no reason to believe they will do what they say now. i am counting on my credit card company to do the right thing, not wellbots.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becausem]

   

  My account has been credited for only one reason. I disputed the charges with my bank and put pressure on wellbots  by complaining to the ****** What they did was fraud. They lied about having the items I ordered in inventory and then lied when they claimed it was in transit from their warehouse. On top of that when I checked with the manufacturer I found out they are sold out and have no idea when they will be able to ship the item to anyone. I do not believe wellbots should be let off the hook for attempting to scam me.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 07/22/2022

  Hi ****,
  
  I completely understand your frustration in this matter, but under no circumstances were we purposefully attempting to lead you astray. We have thousands of products on our website; occasionally when one is discontinued or on a long backorder, this information does not make its way through the proper channels and results in the item remaining in stock. In your case specifically, you placed the order on July 1st which then led into a long, holiday weekend. All of our orders have a 2-3 business day processing window and the first day that your product was out of its window (July 7th), we inquired with the warehouse for an update on the status of your products. Upon receiving confirmation that your product was on backorder, we let you know. You then requested cancellation on July 8th, a Friday. Over the weekend, we are not in the office, so your request was responded to first thing on Monday the 11th. The cancellation was confirmed and we immediately processed your refund in full on the 13th. I understand why you feel frustrated, but please understand there was no malicious intent on our behalf and we worked with you and provided information and updates in line with our usual business practices.
  
  All the best,
  The Wellbots Team

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ordered a Vive 1.0 Base Station from WellBots on the 11th of May for my birthday we were told it might run a little late so we were ok with that and waited. Its been far over a month now weve tried contacting support we tried emails and live chat but we currently arent getting responses back the live support ghosted us and we are receiving no emails. It also says the base stations are now sold out on their website. I would just like to have my mothers money refunded for the Vive 1.0 base station please.

  

  Business Response

  Date: 06/21/2022

  Hello,

   

  We spoke to this customer over the phone and we were able to amicably resolve their complaint. They have indicated that they are going to send an email and have the complaint removed. Can you confirm that it will be removed today/tomorrow?

   

  All the best,

  The Wellbots Team

  Customer Answer

  Date: 06/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************