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Customer Review Ratings
Average of 60 Customer Reviews
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Review fromBrian R
Date: 01/16/2024
1 starBrian R
Date: 01/16/2024
Accidentally ordered because I was already logged into my payment system. Tried to cancel twice through email. The first thing they do is instead of cancelling, they try to offer you a discount coupon. What modern-day website doesn't allow you to cancel from your own account page? Next thing I know the order is on the way. BTW look at their return policy 15% restocking fee for buyers' remorse! Total scam.
Wellbots Inc.
Date: 02/27/2024
Hi *****,We are glad that we solved your issue. We did not charge you restocking fee as this was not qualified as buyer's remorse, you asked to cancel before it was shipped.Best,The Wellbots TeamReview fromDavid C
Date: 11/21/2023
5 starsDavid C
Date: 11/21/2023
my first purchase for this company was more than I expected. fast shipping and great customer service very responsive no issues. I will be buying from them again and referring them to anyone.Wellbots Inc.
Date: 03/14/2024
Thank you for your positive feedback, it means the world to us!Best,The Wellbots TeamReview fromGreg E
Date: 10/03/2023
5 starsGreg E
Date: 10/03/2023
Amazing customer service! They helped me all the way through with my order, will definitely buy again!Wellbots Inc.
Date: 10/04/2023
Thank you for your kind words!Review fromJaclyn S
Date: 09/30/2023
5 starsJaclyn S
Date: 09/30/2023
**************** experience with ****** from Wellbots It is all about customer service for me. ****** from ********************** has been working with me hand-in-hand dealing with issues I am having with my control panel for my dolphin robot. He has gone above and beyond "the call of duty". So very much appreciative of everything he is doing to help resolve. Communication with ****** is the best. He answers my emails and my telephone calls. He follows through with exactly what he says he will do. THANKYOU ****** for everything!!Wellbots Inc.
Date: 10/05/2023
Thank you for your kind words, ******! it was a pleasure helping you out!Review fromDennis K. G
Date: 09/29/2023
5 starsDennis K. G
Date: 09/29/2023
I have ordered items from Wellbots numerous times and everything is always delivered exactly what I ordered and in a timely manner and can track progress of shipping. They have the best prices on the internet. Will definitely keep buying from them.Wellbots Inc.
Date: 10/05/2023
Hi ******,Thank you so much for your kind words. They mean the world to ******************** Wellbots TeamReview fromJim L
Date: 08/28/2023
1 starJim L
Date: 08/28/2023
Several minutes after placing my order, I asked via Live Chat to change the chosen color of the item I ordered, and I only got a response many hours later. They said they would make the change to order. The next day, I checked the order details to notice nothing changed, so I emailed to remind them. It took them 3 days to return an email in which they said the item was shipped and they couldn't make the change. However, I didn't receive a confirmation email and tracking number; the order still reads "Youll receive an email when your order is ready."Wellbots's service is full of lies. Their live chat window boasts of "typically reply within minutes." My experience is they typically ignore you, and occasionally they reply after half a day.Avoid Wellbots. Eventually, the meager discount you get from Wellbots comes at a huge emotional cost.Wellbots Inc.
Date: 09/21/2023
Hi ***,Thanks for the emails & call. We are glad you have properly received your product in the color you wanted.If you may please update your bad review, it would mean the world to ******************** Wellbots TeamWellbots Inc.
Date: 10/05/2023
Hi ***, Thanks for the emails & call. We are glad you have properly received your product in the color you wanted. If you may please update your bad review, it would mean the world to us. Thanks & best, The Wellbots TeamReview fromAnn S
Date: 08/04/2023
1 starAnn S
Date: 08/04/2023
This company is a bunch of scam artist and hackers trying to steal your information and your money. I have never heard of this website before and Ive never been on it before yet. I got numerous texts and emails in the middle of the night last night saying I placed an order. There are no pending charges so far in any of my credit cards, but if anything shows up, be sure I will be filing a lawsuit and police reports for theft.Wellbots Inc.
Date: 09/21/2023
Dear ***,Could you please send us an email on ******************************** with your phone number? We will be happy to look into it for you. We work with Attentive for SMS and customers must enroll to receive our texts. If you did it by mistake, simply reply STOP to any text and you will be unsubscribed automatically, right away. We would be happy to do it for you if that helps.Thanks & best,The Wellbots TeamWellbots Inc.
Date: 10/05/2023
Dear ***, Could you please send us an email on ******************************** with your phone number? We will be happy to look into it for you. We work with Attentive for SMS and customers must enroll to receive our texts. If you did it by mistake, simply reply STOP to any text and you will be unsubscribed automatically, right away. We would be happy to do it for you if that helps. Thanks & best, The Wellbots TeamReview fromAaron S
Date: 06/18/2023
1 starAaron S
Date: 06/18/2023
I ordered from this company a month ago and accidentally got the wrong part. I have been trying to return the part for over a month and all I continue to get is the runaround. I have called and emailed them multiple times and can't get anyone to actually help me with return. They do not care about their customers in the slightest. Just another company out there taking consumers money and running.Wellbots Inc.
Date: 10/11/2023
Dear ******************,We deeply apologize for the inconvenience. We can see that our Support Team had sent the return label to your email address twice with the return address and all the necessary information. This happened once on June 1 and another follow up was sent to you on June 20 as well, but your product was never returned to us. We would be happy to earn your trust again.Best regards,The Wellbots TeamReview fromAimee W
Date: 01/03/2023
1 starAimee W
Date: 01/03/2023
I placed an order for an incorrect item by mistake. (The order came in 2 sizes and I ordered the wrong size). I emailed them well within 42 hours to cancel the order and inform them that I made a mistake. I received no response at all for days. Then suddenly I was emailed saying the order shipped and if I wanted to return it because of buyers remorse then I would have to pay all shipping fees. Ridiculous because I asked for it to not be shipped in the first place. This is tantamount to scamming.Wellbots Inc.
Date: 10/05/2023
Dear *****, We are sorry to hear you were disappointed with your experience. We would be happy to offer you a discount on your next purchase if we are able to earn your trust back. We are glad you were able to get your product. Thanks & best, The Wellbots TeamReview fromJohn S.
Date: 10/21/2022
1 starJohn S.
Date: 10/21/2022
BUYER BEWARE. I am a victom of Hurricane *** and my bike got destroyed. I work for the public schools here in ******** and I saved up to get a new bike and I found one on a website called Wellbots. I never heard of them before and wish I hadn't. They took my money and never even shipped my item. They don't reply to support emails and give you the total run around over the phone. What makes matters worse is the money I was going to use for transpertation to the school I work at I spent at Wellbots so now I have to borrow money just to get to school next week. I truly wish I never met this outfit. And I don't know whats worse, being a victom of Hirricane *** or being a victom of Wellbots.Wellbots Inc.
Date: 11/01/2022
Hi ****,We are sorry your experience with Wellbots did not live up to your expectations. We looked into your case and you spoke with one of our agents and followed up with some emails that were all responded to. It also shows that you received your refund and cancellation on the same day that they were requested. We understand it can be frustrating dealing with shipping issues, however, we worked with you and in the end, we refunded you in full. If you have concerns you feel have not been appropriately addressed, please reach out to ******************************** with any questions.All the best,The Wellbots Team
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