We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employee Benefit Plans

Daniel H. Cook Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is that I have called *********** many times and get put on hold and no one picks up. I am a provider with ***** and have forwarded claims to them for reimbursements and these have been rejected by ****. Citing all kinds of reasons which I do not understand. It is deplorable that no one answers my calls. This is unacceptable and wonder if this so one gives up. I certainly hope not. This is a terrible business tactic. I need a call back so that this issue can be resolved. It has now been well over a month and no call back and no email in response;

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ********** has been sending my insurance reimbursement checks back to the provider that I have already paid in full for over ONE YEAR now. I've spent over ************************************************************************************************************************* and I have not received them. ****** ********** has denied multiple in network claims only come to learn my *************** is indeed covering the claim. After spending more and more time on the phone, requesting supervisors, then I'm told they only have two supervisors and are both "out to lunch" each time I call. I have been sent to a collection agency because ****** ********** denied claims by a hospital only to later find out that they "made a mistake". Something is not right, ethical or up to standard with this corporation. They charge me $879/month for monthly premiums for out of network coverage that they are not actually covering in the long run.

    Customer Answer

    Date: 08/17/2022

    At this time, I have been contacted directly by Daniel H. Cook Associates regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    The business emailed me without an explanation of why they keep sending my reimbursement checks to someone else. Since this has gone on for over a year I have no reason to believe it will be rectified.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

Daniel H. Cook Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.