We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Service Company

Family Energy Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Reviews

This profile includes reviews for Family Energy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Family Energy Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 6 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brigitte C

      Date: 08/26/2024

      This has been good until this last month they double charged me, so now I'm ****** and confused to why the sudden increase I'm waiting for an answer from, gonna hold my breath Very very disappointed with them, hope i can get myself not being affiliated with them anymore Beware of them!I also don't want to give them any stars, have no choice

    • Cree M

      Date: 04/19/2024

      Only giving 1 star beause i cannot post the review without it. The absolute worse. 2 Representatives came to my home explaining that my gas&electiricty bill would never be more that 250$ due to their fixed rate. After multiple adjustments, con ******* informed me my bill more than doubled. i tried to get someone at family energy to explain and they were very defensive. Swearing that they explained everything upfront and telling me I clearly misunderstood. I told them i wanted to cancel and they told me it would be 209$ for each ******************* to cancel. I was told it was originally told there was a $200 flat fee to cancel. Not only is there a cancellation fee but also you will also have to wait 1 more full billing cycle to cancel. This has been the worst experience. Now I am stuck paying over 1.5k just to get rid of a service. DO NOT USE THIS SERVICE!!!

    • Christine R

      Date: 04/17/2023

      SCAM/BAIT AND SWITCH!!! I also would give less than 1 star if I could. The broker lied to my company on what the savings would cover and instead of saving money, it cost me $600 more a month and we had 4 accounts. Then when I went to cancel, they charged us $2k to cancel the contract because it's based on usage over months.Horrible people that would lie like this and misrepresent.

    • Quincy W

      Date: 03/16/2023

      I was scammed by Family Energy when they came to my apartment. The whole set was very suspicious and I was repeatedly told that they would save me money. I see in My ConEd bill has double charges and getting in contact with coned is extremely unsuccessful. It shouldn't be legal that these agents scamming people who can barley pay their bills on time. Family Energy lied when saying they will save me money. I am furious that I have been scammed out of hundreds of dollars and I demand that I'm refunded the fraudulent ESCO charges. I was not given the contract to read, I was just told too initial on the phone. I am going to take them to court because this is horrible.

    • Alexis R

      Date: 09/13/2022

      If I could give less than one star, I would. Everyone else has said it well enough, they come by claiming to be with ConEd or National Grid and that they will save you money. My bill QUADRUPLED! It was included on my actual bills so I didn't pay enough attention (note that this will not come from a strange third-party...it WILL be on your utility bill. Don't expect it to be some weird charge) They wanted to charge me over $400 to cancel. Please don't fall for this scam!

    • Janet P

      Date: 08/03/2022

      I am trying to cancel the transaction that I signed on 8/2/2022. When I try to fill out the cancellation form the date of 8/5/2022 is already on the form. I have 3 days to cancel, and this will put me one day over my cancellation time. The form will not let me change the date. I intend to mail this form today 8/3/2022 by certified mail, after reading all the complaints, I expect to have a problem. They will tell me that I didn't cancel in time and charge me $100.

    Family Energy Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.