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Business Profile

Erectile Dysfunction

Manhattan Medical Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

This profile includes complaints for Manhattan Medical Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Manhattan Medical Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told when I reached out for medical services here and visited this medical office but all services would be covered by insurance but now I have received a bill as well as them charging my insurance I am seeking resolution that I am not charged any bill as I was promised and do not owe any personal money to this medical office

    • Initial Complaint

      Date:10/30/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started visiting this office in Dec 2022. I went for about ***** treatments for *** at their ************ I was told I didn't have out of pocket expense as insurance would cover. I started receiving emails from some company named ***** which stated a loan was taken out in my name. I never signed or applied for a loan. I have great health insurance which my insurance company said they requested additional information from this place, but never received an answer. When I went back to the office in Manhattan to tell them to submit additional information to my insurance company for payment and to question them about the loan, I was told, they abruptly packed up and ran out of town, leaving no forwarding address or information. I don't want this supposed loan to impact my credit as I never put in for one. I assume, they never intended on collecting from my insurance company and put in for this loan as a get paid quick scheme and hurt me at the end. Please look into this company if you can find them, their practices and if their doctors are even doctors. Their practices are unethical and should be reported to the Office of Professional and Medical Conduct.

    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $3995 for services, was promised it would be covered by insurance, it's been 2 years we've been working on this, was in the middle of handling the issue, and then company suddenly closes down. And I am left with a large some of money to pay, now over $5000.

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told after the ten treatments they would work things out with my insurance and I would get reimbursed. My insurance rejected the claim, and Manhattan Medical Associates' ************ never returned my calls or was available when I was there. Ten treatments that did nothing later, I'm on the hook for $ 3995, which I'm paying off monthly. They disappeared before my follow up visit scheduled for last month.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that my insurance will reimburse me for their services. It got denied and I was not reimbursed then I was told that they will eventually reimburse me after appealing their decision. All appeals got denied and I ended up having to pay a $3,995 bill. This was an absolutely waste of money because the treatment was not effective after over ********************************************************************************************************************** installments with a company named Mommt.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $3,995.00 and no results for a cuer for erectile function as described by the health care provider at Manhattan Medical Associates. This experience was extremely painful and not useful. I am demanding a refund.

    • Initial Complaint

      Date:06/07/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company closed up shop without completing their therapy sessions and closed doors without informing me or leaving any information.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-9-23 I started Acoustic wave treatment at MANHATTAN MEDICAL ASSOCIATES located at **************************I have paid $3,000 in full for ten treatments, so far the Acoustic wave treatment has not been affective. The doctor recommended that I do ten additional treatments. I did four additional treatments still to no affect. A total of 14 treatments, most of my treatments were on Monday 10:30am. I went there on Monday 5/20/24 for my 10:30am appointment no answered the door and they didn't pick up the phone l tried contacting several times last week no answer. *************

    • Initial Complaint

      Date:06/04/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid ******** for ultra sound treatments to clear blockage in veins in ***** area

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the clinic and was told that my insurance would cover the cost after ten visits. They initially charged me $100 for admission but said my insurance would reimburse me. Later, I got an email from a loan company called "Affirm" charging me $140.44 for the services. Still, the clinic owner assured me to disregard it as my insurance would cover the expenses by reimbursing me after ten visits.The office is promoting a solution for male erectile dysfunction, claiming that after 10 visits, the symptoms will be cured. Their treatment involves using machinery to scan blood vessels and a form of electroshock treatment to unblock blood vessels. They also sell numbing creams and various ointments to help improve blood flow to the genital area. However, the therapy was not successful, and I feel like I have been scammed. I had an appointment scheduled for the end of May 20th, 2024, for a council meeting. This was supposed to be my 10th and final meeting. Unfortunately, their offices are no longer open, and I have been unable to contact the owner or any employees. I even received charges for the last two months while not receiving any services.I want a refund and the loan company to stop hassling, and I am considering pressing charges.

    Manhattan Medical Associates is NOT a BBB Accredited Business.

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