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Business Profile

Executive Search Consultants

Association of Executive Search & Leadership Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Executive Search Consultants.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a lifetime membership with Bluesteps and last year they charged me for a renewal. Despite of multiple attempts to contact the support email on their website, I didn't get any response or refund. This year, they charged me again a yearly fee. I tried to contact them without any success.

    Customer Answer

    Date: 06/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by Association of Executive Search & Leadership Consultants regarding complaint ID ********.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for 1-year membership with BlueSteps by paying $269 on 2/25/2024. The member was not due for renewal nor did I purchase any additional services but BlueSteps decided to charge my credit card without my consent. BlueSteps does not have any customer service other than a support email. I have requested for them to refund the money but haven't heard from them yet. I read a lot of similar complaints against BlueSteps but no action is being taken by concerned authorities for running a scam business.

    Customer Answer

    Date: 09/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Association of Executive Search & Leadership Consultants regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 18th, 2021, I subscribed to two lifetime subscriptions from ************* :a ****************************** for $149,a "Lifetime BlueSteps Membership" for $245.65.On January 23rd, 2024, I received an email from BlueSteps notifying me that my subscriptions have been cancelled or suspended. I never asked to cancel or suspend my subscriptions.The email provides a link to "reinstate" the subscription, but the link simply takes me to a subscription page where I need to pay, again, the subscription fees.Bottom line, I no longer have access to the services I paid for.I reached out to BlueSteps asking them to resume my subscriptions but I never received a response.

    Customer Answer

    Date: 09/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Association of Executive Search & Leadership Consultants regarding complaint ID ********.

    I am fine that the content of my complain is made public, but I do not wish my name to be public.


    Thank you,
    ***


  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am simply trying to cancel my BlueSteps membership/account so that no new charges hit my credit card. The service is not what I thought. I am not seeking my original money back (it was just a bad decision on my part), but there was a subsequent and additional charge that hit my credit card while I have been trying to get in touch with them. They simply CANNOT be contacted. There is NO customer service at all. I sent a note through their website portal several times -- NO RESPONSE. I emailed them once or twice -- NO RESPONSE. I don't believe there is a phone number to call either. This company is fraudulent in that they do not allow you to contact them to cancel an account. PLEASE HELP! Thanks.

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed up originally for Bluesteps, I chose the LIFETIME membership plan. I paid more for this instead of the normal plan. All of the sudden, I cannot sign into my account and they are asking me to create a new one. I have emailed the Case team about this a few times and never have gotten a response.

    Customer Answer

    Date: 04/18/2024

    Better Business Bureau:

    At this time, I have not been contacted by Association of Executive Search & Leadership Consultants regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i do not have a membership with them, not a renewal. then all of a sudden, after 10 years of my initial membership, they charged me $130 out of the blue. I did not have a renewal nor an automatic renewal. they won't allow me to remove my payment information (credit cards/paypal) on their website. They only say to email them. this is a total SCAM.

    Customer Answer

    Date: 03/27/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Association of Executive Search & Leadership Consultants has been resolved.

      

    Sincerely,

    ***************

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 BlueSteps, offered LIFETIME memberships for $289.00, which I purchased. When they charged me another $89.00, I asked them to the reverse the charge, which they did. Then shortly thereafter I could no longer log in or access my profile.

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Association of Executive Search and Leadership Consultants their other company ************* I paid hundreds of dolalrs for a membership to have access to assessment, career consulting etc. To date, I have got nothing. The website is broken, the assessment won't log in and when I call and try to speak to someone, no one that works there has a dang clue how to help me and tells me to always call back after lunch. I want my **** money back.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally bought a "Lifetime Membeship" in 2019. Admittedly I did not read the fine print that this would be auto-renewed yearly and only realized this on my current credit card bill.I then went to the website to cancel. Although I followed instructions I received absolutely no confirmation that my response had truly resulted in cancellation and I did NOT receive any confirmation.I have emailed them at their 'info' email and I do not get any notification of delivery, despite having 'checked' that option. I have also tried multiple times calling the two 'help' numbers on their website, one a 212 AC and the other an 800 # and they both automatically go to message that the mailbox is full. No other options offered.

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Association of Executive Search & Leadership Consultants has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

Association of Executive Search & Leadership Consultants is NOT a BBB Accredited Business.

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