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Business Profile

Exercise and Wellness

LIVunLTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** employee *************************** engaged in improper sharing of personal data. As residents in a building in which ******** markets itself, we attended an event hosted by ******** at *********************** where we met with a vendor your company brought on site for marketing their services. During that meeting, we obtained the vendors contact information but we did not provide our contact information in the meeting. Following the meeting, it appears the employee, ***************************, provided personal contact information to this vendor without our permission or knowledge. Since then, after receiving multiple unsolicited messages from the vendor, we complained to *************************, the "Leadership / Chief ******************* President" as described on the ******** website, however, have received no response. We did not authorize horsing of our personal data by ******** and, when we attended the event, ******** did not indicate to ** our information would be shared by her or the company.

    Business Response

    Date: 04/11/2023

    Re:Complaint #********

    We appreciate being made aware of this customer complaint.

    Please note that this kind of activity is not tolerated by our company. Corrective actions have been taken to ensure this does not happen again.

    Customer Answer

    Date: 04/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    We would kindly appreciate a direct response to our email from the company, stating with which vendors our data has been shared and letting ** know what corrective measures have been taken to prevent this from happening again.  Thank you.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ****




     

LIVunLTD is NOT a BBB Accredited Business.

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