Exercise Equipment
PelotonInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files had indicated a Pattern of Complaints concerning delivery and customer service issues in January 2021. Consumers claimed to have waited weeks or months for their purchased merchandise. Many customers had also cited problems with the lack of clear communication from Peloton representatives about the reasons for the delivery delays as well as inability to verify a firm delivery date for the merchandise.
As of July 2024, BBB is still noting persistent issues in complaints about problems related to Peloton's products (such as defective or broken equipment and parts). A number of consumers also describe the difficulty they experience when trying to arrange for repair of or replacement parts for Peloton equipment, specifically as related to technician service calls.
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