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Business Profile

Family Entertainment

Billy Beez USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

This profile includes complaints for Billy Beez USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Billy Beez USA LLC has 14 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pre-2020 chaos we had purchased and used on several occasions a 10-pack of pre-paid visits. When we went recently to try and use what I thought was the final visit I was told my card only had 75 cents on it. They told me to contact corporate, which I did TWICE, and Ive gotten no response despite their auto response to being contacted saying to give them 48 business hours and this was a month ago.

      Customer Answer

      Date: 01/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Billy Beez USA LLC regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The other day I brought my children to the ********************* location in rockland county. The gentlemen who took care of us were completely out of line. My children were misbehaving & ill admit they were all over the place but I was trying to reprimand them when a gentleman who works there comes over & yells at my children screaming at them to stop before they break his gate. Then he walks away & thinking he cannot be heard he proceeds to tell his staff hurry up & let the ghetto porch monkeys in before they tear up my store. I heard this and immediately walked over & asked the gentleman his *************** he said his name was ********* was the ceo of the company. I told him i wanted a refund i will not allow my children to play in a racist establishment that doesnt respect people of color. He refused to give me a refund saying my reasoning wasnt justified & gaslit me saying im hearing things he never said. I am a 45 year old woman with perfect hearing. I know what i heard. This man should not be a ceo of any company. Let alone a child facility. This is disgusting & unacceptable. This man and his other staff member *** started laughing at my ************ waving goodbye saying good riddens as we left. This is disgusting & unacceptable.

      Business Response

      Date: 08/16/2022

      To Whom This May ************************ have made an attempt to contact this customer to discuss her visit and phone number is not valid. We do not have a visit record in this persons name and phone number to validate that there was a visit at the establishment.

      This appears to be a fake complaint towards the business.

       

      Billy Beez Customer Service

       

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a party in June and paid the deposit. I have been trying to get in contact with someone since the beginning of July to cancel the party and provide me with a refund. No one ever answers the phone at the Bay Plaza location. I used the contact form on their site and no one responded. I finally get a call that I couldn't pick up while at work and I tried returning the call and again no one answers. I then recieve a text message (how professional) 3 days before the party to confirm the details. I called the number that text me because I wanted to speak to a person, but that number doesn't recieve calls only texts. I text asking for a manager to call me, she calls and I explain I want to cancel the party and she says no problem email customer service and they will cancel it and refund me. She gives me the wrong email. The following day I received an email with details about the party again and lucky for me I was able to put together the correct email so I could email customer service. I emailed them concerns and received a response in 20 minutes that they wouldn't refund me because of their absurd policy. I responded to the email again requesting a refund and explaining how a customer service business should treat their customers. I recieved a response today and they rescheduled the part to 9/11, offered store credit and basically made it seen like I'm the difficult one to reach. I understand if I was provided some type of service to then not be entitled to a refund, however I was not provided a service at all so I should be given a full refund regardless of their policy used to steal customers money. I don't want to do any business with the company at all, I just want my money back. I find it ridiculous that you can make a policy where you pay way more than a days admission price to book for a day way ahead of time and not be entitled to a refund when you never know what could happen tomorrow, especially in the times now. This policy need to be changed asap.

    Billy Beez USA LLC is NOT a BBB Accredited Business.

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