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Business Profile

Family Entertainment

Billy Beez USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Reviews

This profile includes reviews for Billy Beez USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Billy Beez USA LLC has 14 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 11 Customer Reviews

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    Review Details

    • Michael M

      Date: 12/19/2022

      Terrible place for kids! We had booked a birthday party on 12/10/2022. When we arrived, there was a brawl in the check in lobby spilling out into the mall. People were running, at least one child was knocked down and stepped on. As far as I could see, the staff was not trying to stop the fight or help the patrons who were waiting to get in and caught in the middle. Once inside, the staff and manager did not seem concerned about what happened. When we pointed out that some of the people who were in the fight were still in the play area and cafe and asked what was being done to make sure that it didn't continue, we were told that they were paying customers so had a right to stay. At no point did I feel like any of the staff took the matter seriously.While the kids had a good time playing, we were not provided a party host (as paid for) nor did any of the staff check to ensure things were going well until the end of the party when we were told that another group was coming in so we had to leave. The best part is that I was provided contact information to follow up on the situation which appears to be a dumping ground for voicemail messages. No one answers the phones and so far after many messages, no one returns calls,Absolutely unprofessional. Do not recommend this place at all. If I could leave less than 1 star, I would.

    Billy Beez USA LLC is NOT a BBB Accredited Business.

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