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Business Profile

Family Entertainment

Characters for Hire, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Paid full amount of $1,935.00 by check on 2/12/24. -Service scheduled for 10/31/2024 -Zombie Dance Instruction comprising of the Thriller Zombie dance taught by professional dance instructors (3-Hours). When confirmation of the event took place by phone on 10/30, we were confirmed for three dancers, although he then said they would not be in full zombie makeup, they would be dressed to the theme. -Recap of the night of 10/31/2024 We only had one out of the three promised "dancers" show up She was almost an hour late and did not start dancing until an hour after the 6pm scheduled start time She was in a werewolf mask, no zombie attire She didn't engage guests or know how to dance to the thriller song. She wore squeaky tennis shoes, not shoes a professional dance instructor would wear. She would disappear for unknown periods of time. She was found roaming the facility and taking samples from the alcohol sample stations. 11/5/2024 Spoke on the phone with a *** and he told me they contracted this "dancer" from a ********** ad. It was Halloween and all of their "normal" performers were booked. He had no excuse as to why only one of the three showed up and why the person who shoed up was not dressed as a zombie. He agreed to a full refund but we have yet to receive anything. Whenever I follow-up there is an excuse. 11/18/2024 " I am just waiting on signature approvals from my *** and my operations manager. This is because we have a no refund policy. This can take around 2-3 weeks. Our CFO is located in ******."12/11/2024 I have received the final signature that I needed to proceed. A check for the amount of $1,935.00 will be processed and mailed out on December ******* of 1/9/2025 No further responses to me emails and no check has arrived.

    Business Response

    Date: 01/28/2025

    We are aware of a scheduled refund that we agreed to provide, since this payment was made by check, we have to allow a certain amount of time for the check to clear and must go through the process for refund approvals signed by executive staff since we do not offer refunds except in certain situations. We have received signatures from our management and will be processing a refund as mentioned above. Our company processes refunds once a month. The consumer will be receiving their full refund on Friday, February 7th. Thank you.

    Customer Answer

    Date: 01/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    According to the attached email screenshot, signatures were done and a check was supposably cut and mailed on December 20th 2024. That is contradicting the response I just received about still needing signatures and the check being mailed in February 2025. Someone is not being truthful with their intentions. It feels very much like a scam and I will do everything I can to let people know to never trust or use this business in the future. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ********




     

    Business Response

    Date: 03/03/2025

    ***** ******** is the complainant. Please mark that as resolved as per the refund we processed for her. Thank you.

     

    *****

    Customer Answer

    Date: 03/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ********



     

Characters for Hire, LLC is BBB Accredited.

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