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Business Profile

Family Entertainment

Color Me Mine Upper West Side

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Color me Mine destroyed my work before contacting me, even though I came and pick up within the time window they give (30 days). Date I receive notice: Oct 28th Date I go for pick up: Nov 12th It is clear that I came for pick-up within 30 days window but the store use "no storage space" as an excuse of why they destroy the work without any notice.

    Business Response

    Date: 12/01/2022

    Dear Better Business Bureau,

    I am writing to inform you that we refunded the customer for this internal mistake. A team member finished the order but did not send the text to the customer.  After a month during another check we figured out the mistake and notified the customer that the item was ready.  Our policy at the time  said "two weeks from the time you receive your text and email" but unfortunately we also had emailed all customers letting them know that the last day to pick up the July, August and September items was 10/31 and the items were dispose of on 11/1.  We are sorry about the misunderstanding  and we have since changed our policy to a more coherent and easy to understand deadline.  All items painted will be stored for 60 days from the time they painted.  This will give enough time to everybody to pick up their items and there will be no more misunderstanding about the actual deadlines.

    The customer was happy to hear that we have improved our policy and we processed the refund over the phone.  Once again, we apologize for the inconvenience.  We always strive to improve our processes and systems in place. Let me know if you have any additional questions.

     

    Thank you,

    ******************************* ******

    ***********************************************************

Color Me Mine Upper West Side is NOT a BBB Accredited Business.

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