Reviews

This profile includes reviews for Burberry LTD.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Burberry LTD. has 23 locations, listed below.

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  Burberry LTD.

  444 Madison Ave New York, NY 10022-6903

• 

  Burberry LTD.

  1 Riverside Sq Mall Hackensack, NJ 07601

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  Burberry

  3393 Peachtree Rd NE Ste 3016 Atlanta, GA 30326-1197

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  Burberry

  10600 Quil Ceda Blvd # 628 Marysville, WA 98271-8095

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  Burberry

  7007 Friars Rd San Diego, CA 92108

Review Details

• Review fromMichael J

  Date: 06/30/2025

  4 stars
  Ive had mostly positive experiences with Burberry. The quality of their products lives up to the brands reputationtimeless design, great craftsmanship, and attention to detail. Shipping was fairly quick and the packaging was ********** one concern was with customer service responsivenessit took longer than expected to get updates on a return I initiated. That said, the issue was eventually resolved, and the staff remained polite throughout.Overall, Im satisfied with my purchase and would recommend Burberry to others, but there's a bit of room for improvement in support follow-up.

• Review fromBrittany C

  Date: 08/08/2024

  1 star

  Brittany C

  Date: 08/08/2024

  Purchased a swim suit that was too large. I returned it with the seal still intact and tags on it. Burberry returned the swim suit to me stating I wore it. I have no real return history with Burberry or any store. Now I am stuck with a swimsuit that is too big.

  Burberry LTD.

  Date: 08/09/2024

  Hello ********,As the order has been previously returned assessed and refused for meeting the return requirements; there will be no other options for you.I am sorry to confirm that this return/exchange does not meet the standards outlined in our Returns Policy.Our Returns Policy outlines that we accept the return of unused products within 14 days of purchase for full price items and within 14 days for sale items provided the Return Conditions specified below are met: Purchases must be returned with the Returns Label enclosed with your purchase. Products returned must be in their unused, original condition with all Burberry product tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled, or altered returns or anything we reasonably believe has been used will not be accepted and therefore sent back to the customer.For your convenience, I have included a link to more information on our Returns Policy as follows:burberry.com/customer-service/returns/I apologise for any inconvenience or frustration this may cause.Each item is quality assessed upon the packing and receiving of orders that are purchased and returned to ensure the product meets the quality standards you have come to love from shopping with Burberry over the years.Thank you ******* Burberry **************** Manager

• Review fromMVC

  Date: 06/25/2024

  1 star
  Lack of customer service and provides no help to customer and no solution to my issue with my purchase

• Review fromMARIA RITA A

  Date: 03/02/2024

  1 star
  I was about to pay for a Mens bumbag when all of a sudden the Manager (not dressed properly - probably off that day) went out and said my sales associate made a mistake by giving me 25% off for the item. My card was already processed and she specifically had to reverse my sale and said to me had I let this go through, it would cost my associate his job! This behaviour was very unprofessional to say the least. It says a lot about the Burberry Outlet Store in *********. That associate - ***** deserves a better job. Apparently he could be fired for a $100 price discrepancy. Terrible service ??

• Review fromNadia H

  Date: 04/26/2023

  1 star
  I have purchased a trench coat last Sunday 4/23, and had a change of mind so went back on Tuesday to return it. Theres a 14 day return policy. The trench is in exact the same new condition, never been wore. The store manager was extremely rude right away after he heard I needed a return. He started flipping the jacket around then find a tiny white spot (about 1mm big) then he said that was the stain, they refused the return! Wtf! This is ridiculous! He made me feel so uncomfortable cause he kept acting like a child and just kept saying no no we just wont give u the return. It has only been less than 2 days since we made the purchase, how is it not meeting the return standard? We have purchased many Luxury products and this has never happened!!! We even filed a complaint to their customer service and tried to speak to his manager, all we got back is they talked to the store manager and they still wont issue a return.! We have the customer right with the return also their reaction is not acceptable!

• Review fromRyan S

  Date: 03/02/2023

  1 star
  This place is ridiculous I literally own everything they have , I have sent out my purse to get fixed about 3 months ago lol and was supposed to be ready a month later never got a call to see what happened to my purse , I was literally bounced back and forth from customer service and the store that wouldnt pick up and customer service told me they cant do nothing about it it is ridiculous out of control does r take three months to deal with this and I tried to calll to see when I will get my purse back they said they still dont know what the up date is and I should just calll back tomorrow to see if there any updates why would I call everyday to see if my purse that I paid for to get an update on it it is just ridiculous