Reviews

This profile includes reviews for Chanel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chanel, Inc. has 30 locations, listed below.

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  Chanel, Inc.

  9 W 57th St Fl 44 New York, NY 10019-2701

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  Chanel, Inc Bellagio

  3600 Las Vegas Blvd S Las Vegas, NV 89109-4303

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  Chanel, Inc.

  2001 INTERNATIONAL DRIVE MCLEAN, VA 22102

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  Chanel, Inc.

  103 755 Burrard St Vancouver, BC V6Z 1X6

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  Chanel, Inc.

  3101 Pga Blvd Palm Beach Gardens, FL 33410-2820

Review Details

• Review fromGizem D

  Date: 02/02/2025

  1 star
  $500 eyeglasses.. They were delivered in February. I have very slight near sidedness. I dont even have a restriction on my drivers license. I wore the glasses a habdful of times. We are in January. I noticed the embellishment on the side fell off. Chanel wont replace glasses, instead offered repairs. Why would an 11 month old pair of glasses need repair? Either lemon or poor quality luxury glasses.

• Review fromPatricia P

  Date: 12/11/2024

  1 star
  I would never will buy from them ever again how you refuse to refund my money that I decided I don’t want

• Review fromMaryam S

  Date: 08/13/2024

  1 star
  Awful customer service and very low-quality shoes. I bought a pair of Sandals from Chanel at ************** while in transit and flying to the U.S.A. I have worn the shoes 5 times 2 times at airports, while standing in line at *********** the leather strap was torn. I called customer service, they asked me to send the pair to them for repair, I did that. They called me to say the shoes cannot be repaired. They told me that " they didn't have a pair like that and would send me a credit which would not be the total amount I paid at the airport. They would deduct the tax amount that I was charged they also told me that I could only use this credit at one of their boutiques, there are none in *********. I disagreed and told them I needed a pair of shoes now. They said they won't be able to assist me any further. I contacted the Chanel website and filled out a complaint form, but I didn't hear from them for 2 weeks. I stayed up until 2 am to be able to call UK customer service and explain everything, I was told to send them an email again and explain everything, I sent them the emails that were exchanged between me and the customer service in the **. I sent a picture of the shoes along with the receipt. I received a reply stating that they had redirected my email to customer service in The U.S. I should wait for them to contact me. This has been going on since the 8th of August. They have my money $1800 and my broken shoes with them. They sold me a pair that has manufacturing faults. DO NOT PURCHASE FROM CHANEL, bad quality and bad customer service. I will take this matter to court.

• Review fromChristine C

  Date: 12/26/2023

  1 star
  Not all Chanel boutique is awful.But especially Chanel in ******** in ********* had lot of issues with **** feel like ** cheated on me, Im always collect labels what I purchased but one of the ** forgot to put in it, so I asked him to give me back, he told me he sent to me mail but I never received.so I did make sure my address with him and he said he sent me again. But I never received . I felt like he lied this time.Anyway I had chance to visit the boutique so the manager solved the problem.But another thing I was so upset was I purchased 2 shoes and one earring but they didnt packed as usual, even not tied with ribbons or any camellia on it. I understand 2 shoes was on sale items but I got regular custom Jewelry around $700 but never packed as usual. I never had this kind of services before and any other boutiques.How come they made me feel so upset even i spend lot of money there. Im routinely spend lot of money every month around more than $10.000 .But especially ******** boutique gave me s***** feelings .I can tell the ** name in ******** who had issues with me .He is ************************* not sure whether Chanel have packing regulations but Today their service was awful!!

• Review fromBeverly P

  Date: 03/15/2023

  2 stars
  Chanel has refused to settle my complaint, I have contacted them by email since December 2022. I sent. Them a pic of item that was damaged and asked to have someone contact me to fix or replace They said no because the item was a gift to me and I had no receipt

• Review fromJill M

  Date: 03/01/2023

  1 star
  The chanel store in market street, ************* is the worst! I bought 4 makeup items costing me several hundreds. I wasn't sure about it all but the sales associate assured me I could return it. Being a first time customer, I brought back 3 out of the 4 because the first product broke me out in hives. I had receipt, unopened, unused boxes. I even spoke with the manager and customer service and they said there is nothing they can do. Bull! This is how you treat a first time customer. I will never spend another cent on chanel products period. So very dissapointing.