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Business Profile

Fashion Designers

Gucci

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Gucci's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gucci has 48 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Gucci

      725 Fifth Avenue New York, NY 10022-2519

    • Gucci

      63 Wooster St New York, NY 10012-4304

    • Gucci

      2124 Northern Blvd Manhasset, NY 11030-3541

    • Gucci

      102 - 130 Bloor St W Toronto, ON M5S 2C7

    • Gucci

      350 Mall Blvd Ste 3002 King of Prussia, PA 19406-3262

    Customer Complaints Summary

    • 202 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Gucci Handbag on November 2019. Handbag was not used on trip. We returned and the pandemic hit. This handbag has been sitting in it's cloth bag for two years never used as it was purchased just for travelling as it is a crossbody bag. Last October we were able to travel again. I took my handbag on this trip. Two days into our trip I noticed the piping on one side of the bag was coming undone. I stopped carrying the handbag to avoid further damage. Due to the pandemic we have avoided going into retail stores till last month. We took the bag to the shop in ********** **. We explained to the sales person who had occurred. He took pictures, and sent it off for repair. Yesterday 7/25/2022 he sends my husband a text message stating it would cost us $100.00 for this repair. We are totally appalled at this. Something that is obviously a craftsmanship issue and not wear and usage on my part as the bag has only been used once. All I am asking for is for the repair fee to be waived and have my handbag repaired. These are very expensive handbag for this to be happening to them.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gucci ****** Services are holding my glasses for repair and as I attempt to contact them and speak with upper management I am being denied access. I needed to speak with a supervisor because the instructions in the email sent to me were not properly followed. I have attempted many times to talk with someone about delivery instructions. I have been poorly handled by customer service and I desire a resolution to fit all the inconveniences I have experienced dealing with Gucci.

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent three vintage handbags in for repair back in February and to date I've only received two of them back. I'm not satisfied with the repairs on the two that I did receive. And the last one I've been calling to get an update and get a different story everytime I've called. I asked for a supervisor to call me back from the End Client Support and NO RESPONSE. I then reached out the the **************** in ******** and spoke to receptionist, gave them all the information as to what's been going on with the *********************** I was told that someone would call me back and still NO RESPONSE. I've left daily messages and still no one returns my calls. Please Help

      Customer Answer

      Date: 08/16/2022

      Hello, I received a call from a person named ********* ************ on 7/28/2022. I made 2 return calls on 7/29 and 8/1 and no return call. Then I received a TEXT message from ********* stating that someone from upper management was going to be contacting me...and I haven't heard from anyone

      Customer Answer

      Date: 09/06/2022

      At this time, I have been contacted directly by Gucci regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here] ******** ********** from Gucci has contacted however she's actively working on getting the repairs resolved. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30th, my friend and I went to Gucci at the ******* vineland premium outlet to buy a bag for my mother. A clerk named ****** helped me. I told him that I was going to buy a bag for my mother, but I didn't know she like or not, I asked very clearly, can my mother return this bag if she don't like it? He told me very definitely "yes". Then I also asked him if I could return or exchange it at *************. He told me that I can't return it at *************, but maybe I can exchange it there because the bag is at full price. This is the same as the counter at the *************. But you can come back here with the receipt and return it. This is exactly what he told me.Today, July 12th, my mom and I are back at Gucci at the *********************** in *******. I brought the receipt and bag. I found the salesperson. He denied everything he said that day. He found the manager and said to me: I can't return it, I can only exchange. I told the manager that if he told me I couldn't return it, I wouldn't buy the bag. I bought it because he told me the bag was refundable at the original price. If the bag is non-refundable and the same as the counter price, why should I buy it here? As I told him, this bag was bought for my mother, she was not here that day, I don't know if she liked it or not, I have to see if I can return it or exchange it. Feeling cheated. I asked the salesman why he was cheating on me, he didn't answer and asked the manager to ask us to leave.

      Customer Answer

      Date: 08/06/2022

      At this time, I have been contacted directly by Gucci regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       They still didn't give me a refund, just gave me a gift card.

      My money didn't go back to my credit card, it just turned into a gift card.

      They told me it was the only thing they can do for me.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Gucci has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************

    Gucci is NOT a BBB Accredited Business.

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