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Business Profile

Filtering Materials

Custom Filters Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Filtering Materials.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 28th. The filters were SUPPOSED to ship 4 days later. It is now September 3rd. The order still shows as processing. Payment of $23.13 left my account the same day I placed the order. No one answers the phone, I receive no response through email (4 times) or through the website contact ** option (also 4 times). ************** ******************************* Hi *****,Just to let you know we've received your order #*****, and it is now being processed:[Order #*****] (July 28, 2022)Product Quantity Price 13x25x1 - MERV 8, One Time Delivery Quality: MERV 8 Subscription: One Time Delivery 4 $23.12Subtotal: $23.12 Shipping: Free shipping Payment method: Credit Card (Stripe)Total: $23.12 Billing address *********************** ********************************************************************** ***************************** Shipping address *********************** ********************************************************************** Thanks for using ***********************!

    Customer Answer

    Date: 09/17/2022

    Better Business Bureau:

    I have received the filters that I ordered.

    It's too bad that they did not communicate with me on any of the many attempts to contact them.  They could have avoided the complaint that I filed with you against them.

    This is in reference to complaint ID ********, this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 air conditioning filters MERV 8 on August 6th. for $38.62. Order# *****. That same day I received an email confirming the purchase. My money was immediately withdrawn from my bank account. Until today, one month later, I haven't received the filters and they never provided a tracking system to check on the status of my order. I called them, and to my surprise, all you get is a voicemail. No body responded back ever. I also email them without response. At this point, I believe that I was scammed.

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau:

    Today I have received the items I purchased, therefore, the matter has been resolved. Thank you for your help.

    Sincerely,

    *************************************



     

Custom Filters Direct is NOT a BBB Accredited Business.

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