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Business Profile

Financial Consultants

Syncarpha Capital
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NOT signed up for this service and wish to be refunded. $45.88 and $19.50 both charged on 09/30/2022. The total of $65.88 should be refunded as soon as possible. Thank you.

    Business Response

    Date: 10/11/2022

    Syncarpha has been in contact with this customer to work on a resolution. We hope to remove them from the project as soon as possible.

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for community solar and the company mislead me. They told me i would recieve a 30% decrease on my electric bill, that was false. They are charging me large amounts that i never agreed to, nor can i afford. They auto debited my card today without authorization. I canceled my account with them back in august and i am still recieving charges. I want my money put back on my card and i want them canceled. Its clear from reading the reviews and bbb compliants that this company has committed fraud and violation of consumer rights.

    Business Response

    Date: 10/04/2022

    Syncarpha has been in contact with the customer to work on a resolution.

     

    The customer did provide authorization to debit his account by signing an agreement. Customer also agreed to be a part of the program for 20 years, Syncarpha is going to waive cancellation policy and remove the customer.  Lastly, ********************** is willing to work on a payment plan outside of normal procedures to help the customer with any cashflow issues they may experience.

    Customer Answer

    Date: 10/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    Sincerely,

    *********************



     


  • Initial Complaint

    Date:09/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have an account with Syncarpha and I did not authorize them to deduct funds from my checking account. My mother had an account with them in which she had cancelled a long time ago. Now, I'm receiving emails that is addressed to my mother requesting funds that is owed to them. After I had submitted a dispute with my bank in regards to this company withdrawing funds without my authorization they left my mother a voice mail stating that she doesn't have to worry about paying the amount that is owed to them and to drop the dispute, in which I have with them and not my mother. I then went to the police station and filed a police report.

    Business Response

    Date: 09/06/2022

    Syncarpha has been in contact with the customer to resolve this issue. ********************** has agreed to removed charges from customers credit card, so long as outstanding amounts are paid.

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice Number ******** I want them to stop this account immediaty and take me off their service, I never set up an account and do not want to set up an account with this firm

    Business Response

    Date: 08/03/2022

    ************** signed a contract with Syncarpha through a sales partner, SolarGardens *************, on 4/5/2022. ************** received communication and confirmation of this via email.

    Syncarpha has attempted to contact ************** by phone and email to address his concerns, he has not responded. Syncarpha left 2 voice messages. Additionally, ************** opened the email sent to him and has not responded. Syncarpha is willing to help him if he would be willing to discuss.

  • Initial Complaint

    Date:07/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last National Gr **** said I owed nothing because a solar *** paid it. They couldn't tell me the name. This morning 7/12/22 I got two bills from Syncarpha. I have tried calling them many times and also emailing them to tell them I do not have a contract with them. I even left my name and phone number for a call back numerous times, and I can't get through to them. The invoice says they have my credit card on file. I am really worried because i never gave them any information. I would really appreciate any help you can give me.

    Customer Answer

    Date: 07/13/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

Syncarpha Capital is BBB Accredited.

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