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Business Profile

Financial Technology

Comun, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my extreme dissatisfaction with the handling of an unauthorized withdrawal from my account and the subsequent denial of my refund request. Despite my efforts to resolve this issue amicably, I have been met with uncooperative responses and unacceptable delays.On October 2, 2024, I received my direct deposit, confirmed by my employer. Later that day, an attempt to withdraw cash at the ********* ATM (********* and ********) resulted in an "insufficient funds" error. Upon investigating, I discovered $720 was missing from my account.I promptly contacted Comun Banking within 48 hours, initiating a dispute. However, my refund request was denied, with the bank claiming I had withdrawn the funds. I provided documentation, including confirmation from the *********** that the withdrawal was attempted but not completed, and filed a police report.Contrary to this evidence, Comun Banking insists funds were withdrawn at a different location without providing further details. Alarmingly, on October 11, 2024, my refund was approved but then withdrawn again. The bank claims my card was cloned and should have been blocked, but they failed to take necessary actions.I urge Comun Banking to investigate this matter thoroughly, considering the robust record-keeping standards expected of financial institutions. The bank's refusal to reimburse my $720, coupled with threats of legal action for further disputes, has caused significant stress, anxiety, and sleeplessness.I request:1. Immediate reimbursement of the unauthorized $720 withdrawal.2. A thorough investigation into the handling of my account and dispute.3. Implementation of measures to prevent similar incidents.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is I signed up for this app, but I hardly used it after a few days of having the apps or maybe a few weeks after having the app, I started to do small transactions in the app. Then suddenly I was trying to log into the app and they realize that my account was disabled they said to reach out to them. If you think this was a mistake I reached out to them. They stated that they cant reopen the account. The issue is I had $870.66 in the account. They advise me First that on July 20, 2023. A check was mailed and it would take approximately three weeks to get to me a few days after that I reach out again and ask them and I got a different information. They stated that the check was mail on July 27, 2023 and I should receive it within 10 business days the 10 business days now weve already passed and Ive been reaching out to them via emailchat and phone call and I have not received any responses from them in the chat. They would see my messages they would ******* because you can see when they have read the message. They would view the message and they do not reply to your messages, they are ignoring the messages. I reached out to their main bank, which holds their money, which is peirmont bank in ********, and they reached out to them for me, and they still have not replied as yet they have my money and they dont want to provide the money to me. Im not sure what type this is but they have my money theyre not making any effort to tell me where my money is and I need my money immediately because Ive been waiting for over a month now on my money, i need my $870.66

Comun, Inc. is NOT a BBB Accredited Business.

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