Reviews

This profile includes reviews for Deferit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Deferit, Inc.

  199 Water St Fl 34 New York, NY 10038-3584

• 

  Deferit, Inc.

  PO Box 3511 New York, NY 10008-3506

Review Details

• Review fromPhilicia B

  Date: 04/29/2024

  5 stars

  Philicia B

  Date: 04/29/2024

  They are very reasonable and very helpful to you when you dont have the extra funds

  Deferit, Inc.

  Date: 02/05/2025

  We're so glad to hear that you find Deferit helpful, especially when you need it mostthank you so much for sharing your Deferit experience, ********!
  

• Review fromLatrece J

  Date: 04/26/2024

  1 star

  Latrece J

  Date: 04/26/2024

  DO NOT USE THIS COMPANY UNLESS YOU LIKE NOT BEING ABLE TO SPEAK TO A LIVE CUSTOMER SERVICE AGENT!! ******************** is completely unorganized & unprofessional !!I subscribed to Deferit on April 13th, 2024 and my debit card was immediately charged $14.99alright thats fine, but then I received an email stating that I need to verify my identity.So I did what was requiredI sent a picture of my Pennsylvania Drivers License & a selfie on April 19th and I didnt hear back from anyone!Then I received another email stating the exact same thingI need to verify my identity!Mind you I was in a well lit room and the stupid ONFIDO that they sent for me to use excepted my images not once, but twice!Yes, I sent my Drivers License twice on the 19th & on the 23d of April to prove my identity, which is absolutely ridiculous and frustrating!!I took this annoying run around as a sign of whats to come if I was to proceed with this horrible company and not be able to speak to an actual human beingso I went on my App and cancelled my subscription!!But ** still receiving emails saying that I need to verify my identity from yet a third person!All I know is that my account better not be charged next month because not only am I not going to continue to pay for a service that I have NEVER received, but I CANCELLED MY SUBSCRIPTION!!I want Deferit to never contact me again because I have been paying my bills just fine for decades without them, so I will much rather just stick to what has been working for me! This company is horrendous!No customer service, unorganized as if they have employees working from home and they dont contact you for at least 3 days when the **** office closes at 5pm, so then you have to wait for another 3 or 4 days just to get the exact same email that youve already responded to from a different idiot that works for this horrible company! I just want to make sure that my debit card isnt charged for *** because I am no longer interested in using Deferit!!

  Deferit, Inc.

  Date: 05/01/2024

  Hello *******,
  
  We sincerely apologize for the difficulties you encountered during the verification process for your Deferit account. We understand how frustrating it can be to navigate through these challenges, especially with the back and forth involved.
  
  Rest assured, we have taken a close look at your account and have manually verified it. Additionally, we have sent you an email confirming this verification, and the necessary refunds have been processed accordingly.
  
  Your feedback is of utmost importance to us, and we truly appreciate you taking the time to share your experience. We have relayed your feedback to our products and development teams to make necessary improvements and enhance the onboarding process for all our customers.
  
  Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
  

• Review fromElisha J

  Date: 04/18/2024

  5 stars

  Elisha J

  Date: 04/18/2024

  So happy with this company, it has helped me so much!!

  Deferit, Inc.

  Date: 04/26/2024

  Thanks for sharing your Deferit experience! We're happy we could help you along your financial journey. 

• Review fromRobin H

  Date: 04/11/2024

  1 star

  Robin H

  Date: 04/11/2024

  Tried to pay my spectrum bill with them and I get a call from spectrum letting them know someone was trying to close my account. Sounds like a huge scam to me!

  Deferit, Inc.

  Date: 04/26/2024

  Hi *****,

  At Deferit, our mission is to support our customers in managing their bills and enhancing their credit scores! We're genuinely sorry to hear about the frustration you encountered while paying your Spectrum bill, and we apologize for any inconvenience caused. Rest assured, we've looked into the matter thoroughly and  we're fully dedicated to getting this resolved for you.You should have received an email from us already, aiming to address this and ensure your satisfaction. We're  always here for you every step of the way, and we're eager to assist you. 

• Review fromAnnette B

  Date: 03/01/2024

  1 star

  Annette B

  Date: 03/01/2024

  Tried to sign up and paid the monthly fee. Problem is when I try to verify my number I don't get a verification code. I contacted customer service and asked them but they said they can't fix it right now. So I asked for my payment back and they refuse.

  Deferit, Inc.

  Date: 04/26/2024

  
  Hey *******, 
  
  We understand it's frustrating when things don't go as planned, but don't worry we've got your back! We've just sent you an email confirming that we've refunded your membership fee as requested. Plus, here's some good news: your phone number is now successfully verified, and your account is good to go!
  
  Please keep an eye out your inbox for the latest update from us. If there's anything else you need assistance with regarding your account, just give us a shout. We're here to lend a hand and ensure everything is smooth sailing for you.

• Review fromMonique A

  Date: 02/07/2024

  1 star

  Monique A

  Date: 02/07/2024

  If I had to give no stars I would. Deferit issued a refund to a card thats no longer active. I tried reaching out via the app and it took over 2 weeks for someone to respond. Its been almost two months and I have yet to receive a refund. Highly unhappy.

  Deferit, Inc.

  Date: 05/13/2024

  Hi *******, 
  
  We're genuinely disappointed to learn about your recent Deferit experience, and we want to assure you that we're committed to resolving any issues to your satisfaction. 
  
  As part of our effort to address your concerns, we've taken the step of sending you an email to confirm the refund request. Additionally, we've included a copy of the refund receipt for your records, ensuring transparency and clarity in the process. 
  
  Please know that your satisfaction is our top priority. If there are any other ways we can be of assistance to you, whether it's clarifying any details, providing further support, or addressing any additional concerns, please don't hesitate to reach out!

• Review fromBrian H

  Date: 01/09/2024

  1 star

  Brian H

  Date: 01/09/2024

  They have no live chat and they do NOT respond to emails. I have been inquiring about a refund for over a week and there is no way to contact them.

  Deferit, Inc.

  Date: 04/26/2024

  Hey *****,
  
  We're genuinely sorry to hear about the difficulty you faced in reaching us! We understand how frustrating that can be. If you ever need assistance, remember that our friendly customer heroes are just a click away through our live chat feature. Here's the link for easy access: ***********************************************
  
  We've already sent you a follow-up email and processed the refund to your account as requested.
  
  If there's anything else we can do to improve your experience or if you have any other concerns, please feel free to let us know. We're here to support you and continually enhance our customer experience!

• Review fromDeshawn J

  Date: 01/06/2024

  1 star

  Deshawn J

  Date: 01/06/2024

  The most terrible, awful, unsatisfying service ever. Wouldnt recommend this to my worst enemy. Deferit took my money for a monthly subscription. I unable to use the service. Customer support was of no help. Would not give me a refund after providing bank statements all the information asked and more to identify my identity and emails of past conversations with other reps. **** assured me that my issue has been resolved. I wouldnt recommend this service that is misleading, with false advertising and poor customer service.

  Deferit, Inc.

  Date: 05/13/2024

  Hi *******, 
  
  Thank you for sharing your Deferit experience with us. We're genuinely sorry to hear that it didn't meet your expectations, and we completely understand how frustrating that must be. 
  
  Rest assured, we've sent you a follow-up email to confirm the refund request and ensure that all your concerns are addressed to your satisfaction. We're here to assist you every step of the way, and we're eager for the opportunity to turn things around for you. 
  
  If you need any further assistance or have any additional concerns, please don't hesitate to reach out. We're committed to making things right for you.