Reviews

Review Details

• Review fromAc S

  Date: 10/15/2024

  1 star

  Ac S

  Date: 10/15/2024

  Listen to me, if you can't pay rent and you're using this service to get out of a tight situation, this is designed to make sure you can't get out. Borrow the money from anyone else, this is entirely a scam.First they charge you for the service, which may seem small, but it's increasing the size of money that you owe and to get out of this service you not only have to pay off your existing balance (last months rent) you ALSO have to pay off the current month and pay the monthly/late fees as well. Tiny little scummy things like the monthly fee going through before the monthly payment so that they can bounce your rent payment and claim it's late, then charge late fees. Again, it is DESIGNED to make sure you can't get out of the service and will keep paying them fees. I know finances can get hard and only having to pay a percentage of rent sounds like a huge convenience but you'll realize quickly that you're being bled and there's no way out other than missing rent or racking up a huge debt in the app which they will take directly out of your bank account. They split up whatever you owe into smaller and smaller 'payments.' Which means whenever any cash comes into your account it's instantly sucked up into this debt machine. Again, this is on top of the reoccurring late fees and monthly fees which will get debited straight from your account. I had the same issue as the last reviewer. I gave my landlord 30 days notice (him promoting this app through turbotenant was a huge reason behind it) and the app took $500 directly from my bank, told me it was 'pending' for a week (because if it's pending they can charge late fees). Went past the first of the new month THEN told me I wasn't eligible for the month. Which is terrible when you're planning a move to think that rent just jumped from 800 to 1300 on top of moving fees. But in all things considered was a cheap way to get out of this scam.

  Lvble Inc.

  Date: 10/23/2024

  Hello *********,
  Thank you for taking the time to share your experience. While its disheartening to hear that you feel negatively about our services, I want to take this opportunity to clarify some of the concerns youve raised.
  
  Our mission is to provide a service that enables our clients to manage their rent payments more flexibly, offering a solution that increases cash flow throughout the month. After reviewing your account, I noted that while you utilized our service to split your rent in August, the installment plan was not fully completed until October 1st. We understand that financial situations can become challenging, and our goal is to offer a flexible way for clients to manage rent payments. However, it is important to note that, per the terms of the agreement, your installments are required to be completed within the month of rent. In this case, the fact that your final payment fell outside of August resulted in a delinquent status on your account.
  
  This is a part of our standard procedure and is not designed to penalize clients unfairly, but rather to ensure we maintain a responsible lending structure. All of this is clearly outlined in the credit agreement you agreed to when opting to split your rent.
  
  Additionally, Id like to address a few points in your review:
  1.Late Fees: We currently do not charge late fees. What you may be referring to is the membership fee, which applies to any client who either splits rent with us or has an outstanding balance. This fee is part of our service model and is charged monthly, covering both the service for the initial rent split and any additional months during which there is an outstanding balance. In your case, fees were charged for August (the month you split rent) and September (due to the outstanding balance), with one successful membership fee payment processed on September 3rd.
  
  2.Payment Structure: You also mentioned concerns about how the system handles delinquency. Our option to restructure remaining balances into smaller payments is designed to ease the financial burden. When a client becomes delinquent, we aim to make repayment more manageable by allowing them to adjust the plan into smaller, more affordable payments. This is intended to help, not hinder, the ability to settle the balance.
  
  3.Clarification on Outstanding Balances: You mentioned needing to pay both an outstanding balance and the current months rent simultaneously. As part of our service model, we cannot offer multiple loans at once, meaning that any outstanding balance from a prior month must be resolved before a new rent split can be initiated. This helps ensure we manage risk responsibly, both for us and our clients.
  
  4.Downpayment Confusion: Regarding your statement about paying a $500 downpayment, our records show that the downpayment for your August rent split was actually $280. The downpayment is the initial amount debited from your connected bank account when you begin a rent split. If you incurred any late fees, these would have been charged by your landlord, not by Livble.
  
  Your ineligibility for future rent splits was due to the outstanding balance from the previous month.
  
  Lastly, I want to emphasize that we are not designed to trap our clients. Our goal is to provide financial flexibility, helping clients manage cash flow more effectively throughout the month. Ideally, we hope that by using our service, our clients can get ahead and eventually no longer need to rely on us. Our service is intended to be a helpful tool, not a burden, and we are continuously working to refine our offerings to meet that mission.
  
  Thank you again for your feedback, and I sincerely hope this helps clarify the situation. If you have any further questions or concerns, we are here to assist.
  
  Best regards,
  ****
  Head of Customer Operations

• Review fromStaceyb

  Date: 08/18/2024

  1 star

  Staceyb

  Date: 08/18/2024

  They disabled my account a day before the rent was due without any warning. Livble explained that they had to send a previous payment through twice. They only accept ACH payments. We almost got evicted because I only had a partial amount of our rent that would have been taken out by Livble. ****** *****

  Lvble Inc.

  Date: 09/01/2024

  ******,
  
  I want to extend my sincerest apologies for the stress and frustration youve experienced. I understand how critical it is to have reliable support, especially when it comes to paying rent and avoiding any disruptions to your housing situation.
  
  Regarding Your Account Disabling:
  To clarify the situation, the disabling of your account was a result of our re-underwriting process, which is a standard procedure we conduct to ensure responsible lending. This process is not triggered by any immediate or conscious action to disable an account, but rather by an automated risk assessment model that evaluates various factors, including payment history. Unfortunately, in your case, the model flagged your account due to a history of late payments, which led to the temporary suspension of our services to you. I deeply regret that this reassessment occurred just before your rent was due, and I understand how alarming that timing must have been.
  
  
  On Payment Methods and ACH Transfers:
  I also hear your concerns about our use of ACH transfers and your suggestion to allow debit card payments. As a consumer lender, we are required to use more secure payment methods like ACH transfers, which allow us to verify the availability of funds and reduce the risk of failed payments. While debit card transactions are indeed faster, they do not provide the same level of security and fund verification, which is essential in ensuring that our users are protected from potential financial pitfalls.
  
  
  Understanding Our Underwriting Model:
  Our underwriting model is at the core of our operation, and it plays a critical role in maintaining fairness and responsibility across all our users. The model assesses multiple financial factors such as cash flow, payment history, and overall financial health to determine eligibility for our services. This process is designed to be unbiased and consistent, ensuring that all decisions are made based on objective criteria rather than subjective judgment. We understand that this may sometimes lead to difficult outcomes, but it is necessary to protect both our customers and our business from the risks associated with lending.
  
  
  Moving Forward:
  We fully recognize the challenges youve faced and the impact this situation has had on you. While the underwriting decision is final, we are here to support you in finding alternative solutions that may better suit your needs during this time. Our goal is always to provide a service that our users can rely on, and its deeply disappointing to us when we fall short of that goal.
  
  
  ******, I appreciate your feedback and your patience as we work to improve our processes. If theres anything more we can do to assist you or clarify further, please dont hesitate to reach out. We genuinely hope that you find a solution that works for you, and we remain committed to offering responsible and fair services to all our users.
  
  Thank you again for sharing your experience with us, and I apologize for the difficulties youve encountered.
  
  Best regards,
  ****
  Head of ************************************************