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Business Profile

Financial Technology

Max My Interest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MaxMyInterest is a financial technology service operated by Six Trees Capital LLC. *** is a software platform that allocates individuals' cash among their own bank accounts so that they earn the most interest possible. As a new customer with a disablity , who has already invested $25,000 of my money, I am dissapointmented with the lack of TIMELY communicaiton to speak via telephone with living human being. The company has no listed phone to call, but only email inquires. When sending an email request to speak with a human being, there is a delay of one day or more to schedule a telephone or zoom call appointment. At the scheduled time of the telephone appointment, incoming calls appear as "SPAM:", so calls are not receivied efficiently. At the scheduled time of Zoom calls, no details are provided in advance by *** related to meeting number and pass code number to join the Zoom call. It has been nearly one week, and my issue has NOT been resolved due to poor communicaiton methods and customer serivce from ****

    Business Response

    Date: 07/08/2024

    Dear ************,
    We regret that we were not initially able to reach you by phone but are glad that you have been able to connect with our ****** Services support team by phone/zoom and that your questions have been answered.  If we can be of further assistance, please don't hesitate to reach out to our team at ****************************************** and we would be delighted to assist you and schedule additional calls / zoom meetings as needed so that we can ensure the highest quality service.
    Regards,

    Max ****** Services

     

Max My Interest is NOT a BBB Accredited Business.

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