Complaints

This profile includes complaints for Skip's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Skip has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Skip

  234 5th Ave Fl 2 New York, NY 10001

• 

  Skip

  New York, NY 10001-7603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skip has delayed refund after promise to issue upon dispute withdrawal On February 27, 2025, Skip (*******************************) charged me $99.99 for a membership renewal that I did not knowingly authorize. I had not used their service for nearly a year and received no email or notice about the renewal.After my initial refund request went unanswered for over a week, I filed a dispute with my bank. Skip then contacted me and offered a full refund if I withdrew the dispute. I followed their instructions, and my bank confirmed that the dispute was closed and the funds returned to Skip.However, since then, Skip has continued to delay issuing the refund. They claim their internal system still shows a dispute tag, despite the fact that my bank has confirmed the dispute is fully resolved. As of today, they have not refunded the $99.99 they promised.I am filing this complaint to request the immediate issuance of my refund. I met all of their conditions in good faith, and I believe the continued delay is unreasonable and reflects poorly on their business practices. I would also like written confirmation that my membership is permanently canceled and that I will not be charged again in the future.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2024, and October 25, 2024, I was selected to receive an award. After winning the first ****** I promptly received an email the same day congratulating me and outlining the next steps. However, when I won the second ****** I did not receive any acknowledgmentno congratulatory email or communication about next steps. When I inquired about the process, my requests were ignored.The following week, I reached out to the individual who had previously provided the necessary information. Despite their earlier proactivity, this time I was informed that the matter would be sent to finance. Another week passed with no updates, prompting me to follow up again. I was then told that the payment had been processed, though my concerns were neither addressed nor properly investigated. Upon further clarification, I discovered they had mistakenly referred to the first ***** payment.Due to their delays, ******** requested additional documentation about my business. As I am in the process of a business name change and recently relocated across the country, my account was denied, despite my submission of all relevant documentation from the state and IRS. When I informed Skip of the situation, they claimed there was nothing they could do and stated that if the payment couldnt be processed through ********, I would not receive the funds. Notably, this was the only instance in which they responded promptlywithin an hour. In all other cases, I had to send multiple follow-ups to get a response.I subsequently contacted ******** again, and they suggested setting up a personal account to resolve the issue. After providing Skip with updated payment information, they stopped responding entirely. Furthermore, they continue to list my name and business on their website while withholding the payment they claim to have awarded. If this matter is not resolved promptly, I will pursue legal action.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims to give you *****s to small businesses. I'd encourage you to investigate whether they've given out any "*****s" at all or if they use this language to attract business owners to their platform, only to inundate them with sales pitches to "consult" on ***** writing for said "*****s." I haven't seen any evidence of any *****s actually given - they don't seem to announce the winners of said *****s. Furthermore, they send false advertisements which are borderline predatory. The language of the attached email implies that we are being contacted for gratis services. When you click on the link in the email, it sends you directly to pay for said services. I received it from two different emails.

  Business Response

  Date: 01/12/2024

  Thank you for reaching out about our Skip services and *****s. We announce ***** winners publicly on our ******* channel and by email too and are proud to have giving out hundreds of *****s since 2020. We publish names of past ***** winners on our website too, but it's a great point, we'll talk with the team about publishing information of all past ***** winners once we get their permissions - thank you! As for emails, apologies for any confusion here. We provide 1-1 funding calls for a per call fee, similar to many other companies, but we provide many free resources on the Skip dashboard as well. We'll also work with the Skip marketing team to see how we can improve this to prevent any future confusion. We'd love to hear any additional feedback you have if you'd like to email us directly at *************************************** thank you! 

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2023, our company signed an agreement with Skip (Hello Skip) to purchase their Diamond Plan package for $8,000. On March 29, 2023 we filed a complaint using their email address to let them know we were dissatisfied with the onboarding process and service. Despite several attempts on our part to resolve the situation, we did not receive the services as agreed upon. In June 2023 we let the company know we sought a refund of the $8,000 paid. We met with *****************, Chief of Staff, and other members of the Skip Team to discuss our request on June 19, 2023. **** asked us to share details to justify our refund request. After an internal audit, we issued the requested details on July 26, 2023 to ***************** and other Skip team members. ***************** asked us to confirm the refund amount we were requesting and we informed him on July 26th that we sought refund of all three payments made totaling $8,000. 3/17/2023 $2,667.67, 4/17/2023 $2,667.67, and 5/17/2023 $2,667.67. **** stated that he would counter with an offer he felt was fair. On July 27th, **** communicated that he felt a partial refund of one of the installment payments $2,667 was fair. On August 1st, we communicated that after a review of our audit, we were willing to accept a refund of $5,335.34 (two payments). Since August 1st, we have not heard back from ***************** or anyone else at the company despite efforts on our part to reach out to attempt resolution (September 13th and December 5th). Therefore, we ask for support from BBB to resolve this matter. On December 5th, we informed ***************** tvia email hat we expected to hear from him about our refund request counter made in August. We reiterated that our counter offer of $5335.45 (2/3 of what we paid) was due to the inadequacy and poor performance of the services provided. We made one last counter offer, to split the difference between their offer and ours; we requested a 50% refund in the amount of $4000. We have not heard back.

  Business Response

  Date: 01/04/2024

  Thank you for getting in touch with us and we're more than happy to help here; we apologize for the delay, the original person you were working with is no longer with Skip and why our team hasn't seen the latest communication. Could you email us directly ************************************* so our team can connect with you directly? -The Skip Team

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Our team was fully back on January 16, 2024 and we reached out to the business that day. As of today, one week later, we have no response from the business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Customer Answer

  Date: 01/26/2024

  Dear BBB Team,

  As of today, January 26, 2024 there has been no direct response from the business.

  Thank you,

  ***************** and the Sweet Livity Southeast LLC Team

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Skip regarding complaint ID ********.
  
  Sincerely,
  
  *****************