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Business Profile

Financial Technology

Sparrow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sparrow credit card. Was late on.missed payment due to health reasons Company applied a ***** late fee. I asked for it to be REMOVED Company refused to remove it *** work with me a valued customer I made up the missed payment HOWEVER this company started harassing me with emails and tons of phone calls demanding the current payment I explained I am ill with sickness and to please stop calling. I had made a ***** payment Company continued HARASSING ME NON STOP RESOLUTION SOUGHT:1 ***** LATE FEE CREDITED BACK 2 6 MONTHS RETROACTIVE INTEREST REBATED TO MY ACCOUNT FOR HARASSING ME THRU EMAIL AND PHONE CALLA NON STOP 3APOLOGY FROM THIS COMPANY

    Business Response

    Date: 06/13/2025

    Dear Better Business Bureau,


    Thank you for notifying us of the recent consumer complaint submitted under our business name, Sparrow.


    We would like to respectfully clarify that the complaint appears to be intended for a different companySparrowCard (***************************************) which is entirely unrelated to our business. We are Sparrow, a software company that provides digital marketing tools for credit unions. We do not issue credit cards, nor do we manage or service any consumer lending or credit products.


    To avoid confusion for consumers and to ensure the appropriate company receives the feedback, we kindly request that this complaint be removed from our business profile and redirected to the correct entity.

    Please dont hesitate to reach out if you need additional information to confirm this.

    Warm regards,
    ****** ****
    ******************************************** **************** *******

Sparrow is NOT a BBB Accredited Business.

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