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Business Profile

Fitness Center

Blink Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Blink Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blink Fitness has 28 locations, listed below.

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    Customer Complaints Summary

    • 233 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my membership with this business. In order to do that you have to email them, I did so. Then in their response they say I have to go through their member portal, which I tried to do initially!This is a ridiculous practice and I want a full refund on all services and my membership cancelled. This is is so backwards

      Business Response

      Date: 06/12/2024

      Hi, 

      I apologize for the technical dificulties experienced on our website when attempting to cancel. I have processed the cancellation for you, there is a 45-day cancellation notice associated with canceling your membership. The 45 days is calculated from the date of this notice (6/11/24) and your membership will remain active until 7/27/24. You were charged $32.43 for the 27 days in July, as well as the contract buyout fee of $60. This is the final payment for your membership.

    • Initial Complaint

      Date:12/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I havent used the gym since more than a year ago when I moved out of *********** area, and had multiple attempts to cancel the membership since then, still not successful.According to their website, my last check-in was 8/18/2022, but they got additional $295.4 after that, and still continue to charge more.In my last attempt, with support Id #****** someone from Blink Fitness called ******************* informed me on 9/7/2023 through email, that as a customer gesture they waived the [self-proclaimed] past due balance and have processed an immediate cancellation for my membership.But it just doesnt stop! As of today, 12/20/2023, I received tons of emails from Blink Fitness continuing to charge and the charged amount is increasing! They are threatening to send it to collection. They just dont stop.I even didnt ask to return the $295.4. Im just demanding you to stop your harassment with these baseless charges!!!

    • Initial Complaint

      Date:11/13/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my membership because the gym is always full of kids sitting on machines playing on there phones and the employees don't do anything about it. But for me to cancel the want me to pay for 45more days as if they're doing me a favor. I'm not going back cause I can't get anything done so why would I want another 45days for 20bucks

      Customer Answer

      Date: 12/08/2023

      Better Business Bureau:

      At this time, I have not been contacted by Blink Fitness regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a $1 trial month with blink, it states I could cancel at anytime for no charge since its a trial. I did so and charged but they still charged me the monthly fee plus a maintenance fee, which included a late fee charge, which I dont know was for what.

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this letter as an inquiry into certain practices at your GWB location. Today while working out at approximately 8:00 am, I was surrounded by an outside trainer (Brash Fitness) and his multiple clients as I completed my circuit training for the morning. During this circuit, I had a kettlebell complex that required me to do it shoeless. As a fitness professional of seven years myself, I do know some gyms allow this and some ask you not. This location has never requested that I remain shoed as I do not move around the gym and stay in my corner. Apparently this is an issue for Mr. ****** friend/client who then proceed to go to the front desk grab a bottle of Febreze and spray it literally all around the area I am working out in HEAVILY and start giggling. I had to immediately pack my things up because I did not bring my inhaler to the gym this morning and that definitely triggered my asthma. After asking the front desk what the policy is on spraying such chemicals in customer's faces (especially by someone who does not work there), the front desk staff gave me a blank look and said "oh, ****."My question to your organization is what is the policy on these outside trainers taking over so much gym space with multiple clients? What is the policy on spraying chemicals like Febreze in the air, near clients, and at what frequency? Should this be done by an actual employee or do you allow customers to take on these custodial procedures as well? Is there a less toxic substance that could be used as Febreeze has been in the news the last five years for its toxicity. Why did I not call the gym manager directly? Because the individuals I am talking about are their friends. Often times just hanging out at the front desk chilling with their friends on the clock so it would make no sense to bring an issue up to them as it would most likely be unproductive. Ive reached out since March and have not heard back from customer service but keep getting told I would.

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a membership to blink fitness in 2018. However I never signed any documents with my credit card info guaranteeing payment, nor did I ever step foot into their gym to collect an ID/pass. After some time had passed (2020), the person who purchased the membership cancelled the account and even had to send certified letters TWICE to confirm cancellation. This is around the time I started getting emails (in February 2020). I got emails about owing them $26.13. Then that grew into over $100. The person who cancelled the account confirmed again that they spoke to blink and the matter was taken care of. In September 2020, i received an email saying that it was a mistake and I did NOT owe any money and I was not at risk at being sent to collections (screenshot attached), so I figured the matter was done. Shortly after I started getting harassed by their legal collections team about owing them money, and they went as far as trying to file a report on my credit. I provided the attached email and the negative **** was removed. But as of Feb 2023, I am once again getting mail from them and would like to report their business practices. I would like the "debt" to be removed and their law offices to stop contacting me.

      Customer Answer

      Date: 03/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by Blink Fitness regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a trial back in 2019 and decided to do the membership after the trial but due to my job I had to go and cancel it. I went inside canceled. It wrote on a piece of paper that I wanted to cancel. It handed it back to them and was told that my membership then was canceled. Now I'm getting phone calls indicating that I owe them from 2019, -2020, -2021 and 2022. The calls are getting more frequent and more aggressive and harassing indicating that they're going to send me to collections and it's going to go on my credit report. I'm not too sure why they feel that I owe them for all those years when I cancel it. I had my son call them and asked them what he needed to do to cancel his membership with them and they told him to either come inside and cancel in person or to cancel on the app just to verify that I did it correctly. I'm not too sure what to do about this. I did block their phone number but I'm tired of getting the harassing phone calls with messages

      Business Response

      Date: 09/07/2022

      Hi, 

       

      Weve looked into your inquiry and see no record of cancellation on file for your account. The account was canceled due to non-payment and sent to collections after we attempted to contact you several times.

      If you simply send us proof that you canceled your membership, we can adjust your account accordingly. Proof would be a copy of your signed cancellation form, a receipt for your final payment, or your certified letter receipt.

      Customer Answer

      Date: 09/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and do disagree with this response from the business. As per instructed I walked in and wrote on a piece of paper they provided and wrote down what they lady at the front said to say. I, ***************************, want to cancel my membership. I signed and dated. She took the letter. I have no proof. 

      Sincerely,

      ***************************



       

      Customer Answer

      Date: 09/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       As per instructed I walked in and wrote on a piece of paper they provided and wrote down what they lady at the front said to say. I, ***************************, want to cancel my membership. I signed and dated. She took the letter. I have no proof. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    Blink Fitness is NOT a BBB Accredited Business.

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