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Business Profile

Games

Hex & Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was done 2/28/25 Pre ordering a product with the value of 450$ with a deposit of 20$ Come release day the product was marked up over 250$ going to 700$ I was not expecting to pay this amount of money but I was also told my deposit is non refundable and only given the option to use my deposit towards other marked up products. Nowhere does it state prices are subject to change on the pre order page nor does it say this on the receipt for the pre order. Other people have the same problem with this business and is an ongoing occurrence with them through the community.

Hex & Co. is NOT a BBB Accredited Business.

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