Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau!I am writing to file a formal complaint against New York Gastroenterology Associates, L.L.P. for unprofessional conduct, an unresolved copay dispute, and ongoing harassment via email and mail.Unprofessional **************** Dispute:I was billed for a $60 copay without receiving a clear explanation. When I contacted the office for clarification, I was laughed at by the representative and treated disrespectfully. I asked for a supervisor multiple times, but my request was denied. Despite my repeated requests for an explanation, no resolution was provided, and the matter remains unresolved. All calls were recorded, and the recordings will verify the unprofessional and dismissive behavior I encountered.Harassment via Email and Mail:In addition to the lack of resolution on the copay issue, I have continued to receive persistent emails and physical mail demanding payment. These harassing communications have been ongoing and have caused significant emotional distress and confusion.I respectfully request that your offices investigate this matter and take the necessary action to hold New York Gastroenterology Associates accountable for their behavior. The lack of proper communication, failure to address my concerns, and continued harassment are unacceptable, and I seek a resolution to this issue.Sincerely,*** *******!

  Business Response

  Date: 04/03/2025

  Dear *** ***************** response to your formal complaint to the BBB, we have investigated the call made on March 19th 2025. We agree that our billing staff responded unprofessionally and in an insensitive manner. NYGA strives to display and adhere to a high level of competence,integrity and respect with all our patients.
  
  We sincerely apologize for the unprofessional conduct and the dismissive behavior by our billing staff member. Her responses were rude and unacceptable. This has been seriously addressed with the specific billing staff and was followed by strict consequences.
  
  Please accept our apology. We have ceased the statements you were receiving and have waived your balance. Should you return to ****, you'll receive the professional service you deserve.  Thank you for bringing this to our attention.

  Sincerely,

  ***** ******

  **** ********* ******* *******

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended NYGA for an appointment on 3/31/2023. The appointment was a 10-minute long session in which I did not see my regular physician, Dr. **************************** but a technician who works at NYGA. The appointment was to take a "smart pill" that was to monitor my digestive system for 5 days. I returned the monitoring device to NYGA on 4/4/2023. When I asked the office if I had a co-pay for the appointment/device on 4/4/2023, I was told I did not. Nearly two months later, I received a bill for $1,711.06 from NYGA. I was never informed that the cost of this appointment/smart pill procedure was this expensive, and I am confident that NYGA purposefully withheld this information from me. This is completely egregious and medically unethical. I informed NYGA that I will be disputing this claim with my insurance. I also kindly asked them to please reconsider lowering the cost of the bill to which they responded they would not do, even given the fact that the cost of the procedure was blatantly withheld prior to my 3/31/2023 appointment and for nearly two months thereafter. Again, to reiterate, I was told I did not have a co-pay or balance upon returning the device on 4/4/2023. **** has failed to show any signs of empathy in this matter and is refusing to take responsibility for blatantly lying and withholding information. When we spoke with their billing department, the woman went so far as to state that I "wasn't even on insurance" when I had the procedure, which is completely inaccurate. This is clear evidence that they are disorganized and do not practice medical ethics, nor do they truly care about patients' well-being.

  Customer Answer

  Date: 07/16/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Gastroenterology Associates regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is pertaining to consequences of mistreatment by **** gastroenterologist ********************************************************* and the fact that ************************* has been continuously ignoring my complaint directed to him as a practice administrator. I repeatedly sent him emails and requested calls back, but no response was provided. I am going to report ********************** to the office of professional medical misconduct, but my complaint in this case pertains to the fact that office administrator has been acting in an unprofessional and dismissive manner. On 11.17.22 I sent him email detailing wrongdoing by ********************** including gross negligent mistreatment and its consequences, performing unnecessary testing and interpreting them erroneously and overbilling. He responded in a **** manner and clearly dismissed the complaint. I send a follow up email and then another one - silence. I called again and again because ********************** keeps badmouthing me to her colleagues which I wanted to put a stop to - no response. He is avoiding me and pushing complaint under the rug. I am filing this with goal to report this business that is acting in grossly unethical manner, is dishonest, known for its overbilling and negligence. I am attaching the test that was erroneously pronounced as positive by ********************** ( who works with **********************), and the mychart communication with ******* gastroenterologist stating that the test is negative. I requested corrected report from both ********************** and ************** but neither responded

  Customer Answer

  Date: 01/29/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by New York Gastroenterology Associates regarding complaint ID ********.
  
  Sincerely,
  
  ***************************