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Business Profile

Grocery Store

Zabar's & Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Zabar's today, and made purchases, was checked and paid with my Credit Card. Upon leaving I noticed I hade been charged with 2 items I did not buy. I notified the cashier and a colleague of her about the problem. They called a manager to help because the cashier had closed her register. The manager did something on a different machine, and gave a new receipt with the correct amount, stating that I would only be charged $76.89 instead of $83.16, and I should not even see the old(wrong) transaction. Well, I came home a few hours later, and my credit card makes no mention of the correction. I called Zabar's, inquire, and they did not get back to me. It has been a real pain, and they're not pleasant either these people

    Customer Answer

    Date: 03/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ********



     

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Zabar's coffee via mail for a few years. I always ordered the "course grind". After receiving a few shipments that included some bags with the opposite grind (instead of "course," it was "fine;" I only have a ************ so a fine grind would not work), I cancelled all shipments. However, the catalogs would not stop coming, and boy, were they frequent....so many catalogs......so much paper waste. I called on 4/3/24 and requested that Zabar's STOP sending me the catalogs. On 9/10/24, I get another catalog! I opened a BBB complaint because I do not trust Zabar's. Zabar's was very dismissive to me when I called about the coffee problem. The problem with the catalog may be because their IT vendor is not very good, OR it may be that they use deceptive practices and reactivate mailings after a few months. I bet it's the latter. Here's the deal....I will not shop at Zabar's again. In order to permanently make the catalogs stop, please remove all of my information and history from your records. I want this to permanently stop.

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Zabar's & Co., Inc. regarding complaint ID *********

    Sincerely,

    ***** *********

Zabar's & Co., Inc. is NOT a BBB Accredited Business.

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