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Business Profile

Hand Painting

Paint N' Pour

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hand Painting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tickets for PaintnPour: - Event was for 9 pm est 6/16 -I tested positive for COVID morning of 6/16 -Reached out their support to share this and request to please let me have full credits and ill book a new class - Was informed this was not possible that my only choice was to loose my money even though I am positive for COVID - I replied and stated - Okay so you are fine with us attending with a positive covid? (*which is concerning if this is my only option as it puts my health and the health of others at risk, esp as an indoor space with food and drinks and no mask requirements) - They replied back and said no and immediately moved to refund me only 50% of my purchase I do not believe I should be held financially responsible for prioritizing my health and public health by doing the right thing. The company needs a policy for this and especially since its 3 years into Covid - a policy on health/to support this so customers are not punished is the right thing to do. I believe in a court of law that this would also be agreed upon.

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 6 (2 bookings with 5 tickets and 1 ticket) seats to ***************************** on Nov 17, 2022 for an event scheduled for Dec 8, 2022 at 7pm. This was a team event to celebrate the holidays. On Nov 19 I found out that one of my team members had to take unexpected time off for personal reasons on Dec 8. I contacted ***************************** to reschedule the class to another date which had openings for our group (Dec 15). This was simply a reschedule well ahead of time.*****************************'s policy is Reservations can be cancelled a minimum of 24h prior to the class start time subject to a $10 booking fee. Any missed reservations or cancellations with less than 3hrs notice to class time are subject to no refund or reschedule. Nowhere in the above policy does it state that reschedules are also subject to $10 booking fee. I reached out to ***** and ****** on Nov 20 to ask if we could reschedule our groups event and she said no that is not possible and I would need to cancel my reservation (subject to the $10 fee) and make a new reservation. This is an unethical practice as I was not trying to cancel my tickets but rather just reschedule way ahead of time that they would be able to fill up the class on Dec 8. In my case that would cost me $60 in total for my team. In this tough economy and inflationary environment that is a tough cost for me to incur for my team as it came out of pocket, which is on top of the cost of the tickets themselves. I am filing this issue to complain against the unethical cancel fees that I was charged and hoping to receive a refund on the cancel fees I was charged for the 6 tickets I purchased. I have uploaded my tickets and the email I received.

    Customer Answer

    Date: 02/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Paint N' Pour regarding complaint ID ********.

    Sincerely,

    *******************

Paint N' Pour is NOT a BBB Accredited Business.

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