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Business Profile

Health Club

Lucille Roberts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Lucille Roberts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lucille Roberts has 16 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed the payment of $5 because my card was expired. I called an associate to update my card and my payment went through. I was told by the associate that I won't be charged for the late fee because its the first time. But I was charged for $73.14 from my card for no reason. Also I paused my gym membership.

      Customer Answer

      Date: 02/13/2025

      Better Business Bureau:

      At this time, I have not been contacted by Lucille Roberts regarding complaint ID ********.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:07/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gym is charging nonsensical fees, price gouging and making it difficult to cancel membership

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Manager (********) was rude and disrespectful after claiming my payment did not go through. She refused to run my card in front of me After I insisted, she said she will cancel my membership because I git aggravated by extremely rude nasty behavior. Harasssing customers to feed her ego. This is not the way to keep customers

    • Initial Complaint

      Date:02/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i cancelled my membership after 12 2022. they continued to charge my account and accumulate a debt of $200. i kindly told the front desk that i didnt attend to the gym i was actually overseas and to freeze/or cancel my membership back in 2022-12. i called today feb. 21 2023. and they stated nothing was done and the membership was kept active and accumulated fees. i told her i didnt attend and i froze my account. she continued to tell me there is nothing we can do and if you dont pay it's gonna go to collections she also stated there was going to be a fee of $100 for feb. and march for renewing contract even after she told me she wanted to pay me $200. she notes if i dont pay by feb. - its gong to go to collections along with the march dues even though i told her i never came and i never will. please help me

    • Initial Complaint

      Date:09/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lucille Roberts erroneous charged for membership from January 2020 to October 2021. During the pandemic there was no communication regarding closure/open of gym. When I inquired about erroneous deductions from and status of gym access during pandemic, Lucille Roberts staff informed me (1) they were taken over by NYSports Club and membership increased (2) communication regarding gym access was sent from Townsportsinternational and could have gone to "spam."I'm seeking assistance with recouping $584.86. My membership with Lucille was $19.99 per month, $29.99 was deducted from my account without my knowledge/consent. (SEE ATTACHMENT)

    Lucille Roberts is NOT a BBB Accredited Business.

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