Reviews

This profile includes reviews for Healthfirst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Healthfirst, Inc. has 13 locations, listed below.

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  Healthfirst, Inc.

  100 Church St Fl 17 New York, NY 10007-2607

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  Healthfirst, Inc.

  412 East Fordham Road Bronx, NY 10457

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  Healthfirst, Inc.

  50 Clinton St. Hempstead, NY 11550

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  Healthfirst, Inc.

  128 Mott Street, Room 407 New York, NY 10013

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  Healthfirst Insurance

  PO Box 95000-5645 Philadelphia, PA 19195

Review Details

• Review frompeng p

  Date: 06/04/2025

  1 star
  If there is zero, I would choose zero.The HealthFirst service sets up to fail patients and clients. It intentionally withholds services that patients and clients desperately needed. HealthFirst team does not care about the patients' interests, avoid providing straightforward answers, transferring phone calls around and around in their circuits, left clients with no ************ of the examples was that my mother has received approval for home health aide a month ago who has specific language needs. The case manager recommends a company with no the required language service and does not answer their phone. After many attempts failed, I obtained the information of a service company who takes HealthFirst insurance/has home health aides speaking the language. When I provided information to the HealthFirst case manager, the manager agrees conveying the information to their internal contract team. Given the urgency, I followed up the service company who told me that HealthFirst told them to "wait for two weeks as their routine time to process the request", telling the lie that "the daughter of the client did not express the urgency for the home aide service", despite the fact that I repeatedly called to ask for the home aide service to be provided as soon as possible. At the end of each phone call, there is a phone survey asking for the quality of the phone call. The questions designed in such a hypocrite manner, wording the questions that do not ask the essence of their poor quality of service overall.

• Review fromAntonia G

  Date: 05/20/2025

  1 star
  Ive been applying for this company since last November for multiple positions which I had worked before and left in good terms, I have a college degree and Iam bilingual. I was called by a recruiter said I was hired and then ghosted me was so odd something is wrong and unprofessional with their recruitment team. Then all of sudden even with any position I get rejected. And say keep applying.

• Review fromCarol P

  Date: 05/06/2025

  1 star
  They give u a reimbursement card to use to go to out of network doctors but when u send in the receipt they ask for ur credit card statement or bank statement for proof. Its so ridiculous. What they put me through. Im leaving Healthfirst bc they dont stand behind there words. Even there cover letter says never send anyone ur bank statement or credit card statement, a thats there cover letter.

• Review fromChloe W

  Date: 04/07/2025

  1 star
  I had the Healthfirst Silver Leaf Premium plan through the NY State Marketplace, paying $300/month with an additional $400 subsidized. Unfortunately, it ended up being a huge disappointment. Very few providers in my area accepted the plan, and even when I found one for a broken ankle, I was hit with high co-pays and zero coverage since I hadnt met the $2,000 deductible. I paid $60 per visit plus $400 for a medical bootonly to find out the two $400 visits wouldnt count toward my deductible because they were in December and the deductible resets January 1.Healthfirst refused to apply the payments toward the next years deductible, leaving me with $800 in bills for care I could barely afford. I was forced to work out a payment plan with my doctor. I ended up paying far more with insurance than I would have without it. Its frustrating to pay so much and receive so little, especially on a subsidized plan funded by NY taxpayers. What a ripoff.

  Healthfirst, Inc.

  Date: 04/09/2025

  Dear BBB,

  The customer is no longer insured by the plan however, we outreached and explained the benefits of the Silver Leaf plan as well as how the plan works.

  Sincerely,

  Member Services

• Review fromJonathan K

  Date: 04/01/2025

  2 stars
  New to HF. Called HF find out why an ** had a copay. Never had one with any insurer for any drug. Took over 15 minutes to press the right buttons to get to the right agent. Terrible phone connection. Had to hang up, call and start all over again. Finally got agent I could understand enough to hear her say she didn't know why and transfered me to someplace else. Terrible connection again. After at least a half hour calling and calling again and again, gave up. Still have no idea why charged copay and if I will on other drugs.If I ever have a day to kill, I'll call HF again to try to find out why.Good thing about HF: Accepted by all vendors and hospitals I know of.Maybe with ******. Who knows?

• Review fromChristopher W

  Date: 03/19/2025

  1 star
  Worst customer service line ever . The taco truck at 4 am has better service .. wish i could have left a zero.

• Review fromLynn N

  Date: 02/10/2025

  1 star
  From a customer service/phone *** **** it's horrid. We must deal with robotic-sounding **** (presumably based in the ***********, guessing from the manner in which they speak) who know absolutely nothing....and where the call is full of things like 'thank you for calling...we appreciate your patience...I am now looking up your account....blahblahblah'.... It's like, just GET TO THE POINT....Help me fix my problem...I don't need all these stupid 'niceties'! The calls end up being ten times longer than they need to ****** time, I finally said 'can I be connected with a *** in the **?' They DID successfully transfer me, and the call went SOOO much better. We 'got' each other...just two Americans, speaking like normal Americans.... and the *** knew what she was talking about and was able to solve my problem.

• Review fromJohn P

  Date: 02/05/2025

  1 star
  zero stars worst experience possible by design worst insurance thanks state of new york customer service does not mind you cursing them because they are out of *** and getting paid a boat load, ask the same question for security purposes. endless useless

• Review fromHugo M

  Date: 12/17/2024

  1 star
  1 star is too high for this horrific organization. Its nothing but disorganization. Ive been trying to get my fathers diabetes monitor for almost two months and I continue to get the runaround, for no apparent reason. My fathers doctor has faxed them the authorization for his diabetes reader 5 times, and Healthfirst continues to say they havent received it, even though I have confirmed the fax number each time. Finally, one rep told me they received it and would be sending the diabetes reader, and of course, we never did. Called them back and they said they havent received the authorization. Its like being stuck inside a twilight zone episode. They are playing with peoples lives, health and time and seemingly nobody there cares in any way, shape or form. How our country and government allows for companies like this to operate is mind blowing. They should be investigated, and further, why do they get paid for putting peoples lives at risk?????

• Review fromJo H

  Date: 11/05/2024

  1 star
  One star feels like undeserved praise for this scam masquerading as an insurance provider. Honestly better to be uninsured! I'm not even exaggerating or being hyperbolic - it's just math! You will pay exorbitant premiums to this company - thousands of dollars a year - and they will cover $0 of your health expenses. You could get that kind of healthcare (i.e no healthcare) by just being uninsured and not paying any money out of pocket! The Healthfirst member ID card is basically one of those Pokemon trading cards - a pretty thing to keep in your wallet that will absolutely not pay for your healthcare! Horrendous customer support, you will never spend less than 90 minutes on an any call - I have literally watched an entire movie on ******* while I stayed on hold with Healthfirst, and in two years they have never resolved a single issue or paid a single bill. Their commitment to overcharging and defrauding their customers, while ensuring they don't spend a single cent is honestly inspirational. A company that belongs on the Mount Rushmore of corporate profiteers of public misfortune and robber barons - a really competitive field, but by God, Healthfirst puts in the work and they deserve their spot at the top!