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Business Profile

Healthcare Management

St. Barnabas Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a membership with the gym at *** Health **************** which is called the *** Healthplex ***************** was told when I joined that I could cancel any time without penalty. I was moving away from the area, so I went in-person to sign and submit a cancellation form around August *****, 2022. I was billed by *** Health on September 3, 2022 (attached document). I contacted the *** Healthplex ************** and they responded (attached document) saying that their cancellation policy does not cancel immediately but instead cancels after a month from submitting the cancellation form. This information was not provided to me when I joined, and I was told that I could cancel any time without penalty by the staff that I signed up with. Additionally, this cancellation policy is deceptive and unfair to all consumers.

  • Initial Complaint

    Date:09/07/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a membership I had at the *** Healthplex *************** which is part of *** Health. Because I was moving, I would no longer be able to attend that gym. When I signed up for a membership, I had the representative read to me the terms and conditions because I am legally blind and unable to do so on my own. I was informed that I could cancel my membership any time without penalty (however, when I was going over the contract with someone else, they told me it states that there would be a 30-day penalty if you are cancelling due to any other reason besides a health reason or a move more that is 15 miles away). The contract (which is attached) states in the GENERAL TERMS section that if I move more than 15miles, which I am, I would be able to cancel the membership immediately without penalty. My cancellation form was delivered, around August 19. I was billed for the membership on September 3rd. When I called Healthplex, the first representative hung-up on me. When I returned the call, they rushed me off the phone and sent the attached email. When I contacted them back through email, they never responded. During all my interactions with Healthplex and their representatives, they never communicated with me the cancellation policy. Because the Healthplex personnel did not communicate with me the cancellation policy, I was forced into paying for a month membership I am unable to use due to my change in location. Additionally, the cancellation policy is unfair to consumers and should not force consumers to pay for a membership they are unable to use. I wish to be refunded for this last bill by Healthplex and for them to change their cancellation policy.

St. Barnabas Health is NOT a BBB Accredited Business.

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