Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Audicus Hearing Aids and was connected their ************************* Office. I paid for hearing aids. I was told I have to take another hearing test. as the original test results were incorrect. I took the second test and that did not give accurate result, again. I no longer want to deal with the Audicus Hearing Aids. I have e-mailed them three times for the refund of $2,596.00 and they are ignoring my request and suggesting I take the test a third time.

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hearing aid on-line and paid for it but could not take the hearing test. I am no longer interested in getting the hearing aid. I requested a refund by check since I no longer have access to the credit card used. I've contacted the company many times but no one has responded.

  Business Response

  Date: 08/25/2022

  Hi, 

  This customer cancelled her order and was refunded in full back to the original payment method used to make the purchase.  Proof of refund is attached to this response. 

  Please let us know if you need anything else to close out this complaint.

  Kind regards, 

  **********;

  Customer Answer

  Date: 08/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I requested a refund three times prior and explained that since so much time passed from my original refund request to now I no longer have access to the credit card used  I asked for a check refund since so much time transpired  no one returned my email messages and the chat feature on the website doesnt work also their phone number doesnt work  this is a scam 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 08/21/2023

  This customer cancelled her order and was refunded in full back to the original payment method used to make the purchase. We can only refund the payment method used to make the purchase.  This customer will need to work with her credit company/bank to determine how to proceed. Her proof of refund is attached to this response and it includes an Acquirer Reference Number. This number can be used as a tracking value for a customers bank to find a missing refund. As we have processed this refund over a year ago, the customer needs to talk to her bank if she is still unable to access her refund. We are unable to take any further action here as her refund has already been processed on our end.