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Business Profile

Holding Company

PVH Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for PVH Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PVH Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I made order # ********** on the ****** ***** (CK) website on February 10, 2024, and the payment was processed on 12 February. But *** that is CKs contracted courier lost my order. The tracking # ******************. In my order, the zip code is ***** but *** delivered it by zip code *****, please see the attached delivery proof and my order screenshot. I contacted CK but they didnt make a refund, I issued a dispute with my bank, and CK rejected the refund, but in their answer, they provided to bank with the delivery proof which reflected the wrong zip code and receiver. The *** and Radial (CKs official e-commerce vendor) told me that the claim has been sent to CK, but they ignoring that claim, as well as the claim from the bank. I also wrote to PVH Corps CEO and CKs global brand leader, but theyre ignoring me. I dont know what else can I do to get a refund from them, *** confirmed that they lost the order, and they issued the claim, but there is no reaction from CK. I hope BBB can help me to solve this issue and I can get a refund for an order I never received. Thank you! Kind regards,******

      Business Response

      Date: 03/12/2024

      Hello. Please note, our shipping policy regarding customers using Freight Forwarding addresses, "****** ***** is not responsible for lost or stolen packages that are addressed to a freight forwarding service. Should you wish to use this type of service, you are taking responsibility for any damage or loss that occurs to your shipment. We will not offer replacements or refunds for orders that are reported missing or damaged, that we reasonably believe to have been delivered to the facility. Any order addressed to a freight forwarding service is placed at your own risk", which is highlighted on the ****** ***** website, see link: ******************************************************. As a courtesy, a full refund for order ********** has been processed at $79.00USD. Please allow 3 - 5 business day for this process and reach your original form of payment. Thank you. 

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Many thanks to your organization for  priceless help! 

      Sincerely,
      *******************



       


    • Initial Complaint

      Date:03/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/12/23 I bought two pants: silver and grey. Total billed was $100.10. The order number is ****.I received the grey pants but not the silver pants.I attempted to contact them on several occasions. They didn't con

      Business Response

      Date: 03/04/2024

      Hello,

      Please be advised that as of December 22, 2021, the *** ****** brand is handled by ********************************. The customer will need to reach out to them for further assistance.

       

      Thank you,

      ****************** 

       

       

    PVH Corp. is NOT a BBB Accredited Business.

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