We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Accessories

Muji USA Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

This profile includes complaints for Muji USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Muji USA Ltd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: May 28th 2025 Purchase Order made: May 22nd, 2025 Order number: ********* Paid for 4 items, one was missing deliberately as the package came with a printed list of items in the package and the missing item had quantity marked as zero, this item is the following:Women's Kapok Blend Double Gauze Long Sleeve Dress Black / XS *************.I reached out on 6/1/2025 to ************* to bring up the issue and seems a presumed customer support AI, "***", replied asking for a picture of the items received which I provided on the same day and *** replied by mentioning the issue would be ************'s been a week without a proper resolution after that, I have requested that the item be shipped/delivered as it was bought because there was a discount on it. At this point is basically borderline fraud or theft, very disappointed.

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business ignores complaints 100%, and does not respond to 2 simple questions in my complaint , has ignored repeated questions sinceMay 2025, they keep sending automated one liners saying the issue will be forwarded for further assistance ( that assistance is non existent)they scam customers by promising them a discount , but here is the catch, **** AFTER you already paid full price and made a purchase ( how does this help with my purchase?), and secondly, they state you can use it to shop online.well I do not like shopping online, plus, the discount does not do me any good for the 2 reasons above I have been asking them to answer those 2 questions, they do not respond, they take customers for a fool by resending repeated automated one liners pretending to get back to you with further assistance , that is a scam a scam of promises to assist, and a scam that you actually get a discount, when in fact you ONLY get it AFTER your purchase ( they make you falsely believe you get the discount on your first purchase!)kindly investigate these shady deceiving practices, and non existent customer care.

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Muji USA Ltd regarding complaint ID ********.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in an online sale the morning of March 8th on Muji's website, ordering a number of items, my order was confirmed, the funds were withdrawn from my account. At about 8:30pm on Saturday March 8th I received an email saying my order had been cancelled but I could log in and place the order again and it would be fulfilled. Upon going to the website and filling my cart with the identical items, Muji was now trying to charge me hundreds of dollars more. These are deceptive business practices of the lowest order. I want my original order fulfilled, at the original price. I want to pursue this through BBB but will consider other options if necessary.

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered #************ Adjustable Handle Hard Shell Suitcase 75L | Check-In 1 Dark Gray ************* I put the item in my cart and thought shipping was high so decided to think about the purchase . I the interim you sent me a text and email with pictures of suitcase telling me I would receive free shipping. I made the purchase and was still charged $30 shipping this is a scam or baiting and I feel the $30 should be refunded

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

      he gift card and told me I owed the balance of $29.80. I was completely flabbergasted as the gift card was supposed to have $30. I told him to cancel the transaction and ended up not buying the shirt and left the store. Then I called the store after to let them know the situation. However when the keyholder checked my balance over the phone there was no balance left. Im not sure if there is a glitch in the system, but I am completely flabbergasted how my gift card can go from having a $30 balance to practically zero without me ever using it. I would like to be in contact with someone to sort out this issue. My direct contact number is ************. My email address is ********************* I look forward to being in correspondence with someone about the issue shortly.

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $607.28 for a purchase of furniture (order *********) on January 3, 2025. It arrived in two shipments on 1/7/25 and 1/14/25. Unfortunately, when the item arrived, the box and the shelving unit were damaged beyond repair. (The box was punctured and one of the shelves had a 3-inch hole.)Using the customer service contact info on their website (********************************) I emailed the company on 1/18 and 1/28 and got no response. I tried calling the listed customer service phone number today (2/5/25), and it appears to be a scam: it redirects to a company offering free medical devices. I would like for the item to be refunded.

    Muji USA Ltd is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.