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Business Profile

Housewares

Under the Canopy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent many messages and tried to call this company and NO response EVER! I've waiting over a month and NO ONE ever got back to me. I spent $140 because I have severe allergies and need organic cotton and I'm left with a hole in my blanket! It arrived damaged and I contacted immediately!The company also made sure NOT to publish my honest review to their website!

    Customer Answer

    Date: 03/29/2025

    Better Business Bureau:

    At this time, I have not been contacted by Under the Canopy regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have followed Under the Canopy's instructions listed in their online *************** section to exercise my CCPA rights as a ********** resident and made a deletion request on May 1 2024. I have followed up an additional 3x via email since then and have yet to receive a single response. I have attempted 2-3 phone calls as well but they do not appear to have agents picking up the phone. Each time during business yours, the calls go to voicemail. The legal timeframe to complete CCPA requests is 45 days.

    Business Response

    Date: 07/17/2024

    Hello,

    Our sincere apologies for any miscommunication on our part. The emails that we received were in response to promotional emails that were sent. We did not realize that there was action that needed to be taken. We strive to provide exceptional customer service; we were not able to locate any voicemails from ***************************. We are sorry that she had difficulty reaching us.

    We can confirm that the personal data has been erased and attached a copy of the confirmation. 

    We hope this information is helpful. Please let us know if we can be of further assistance. 

    Have a great day!

    Best, 

    Under the Canopy **************** Team

    Customer Answer

    Date: 07/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Thanks.  I just want to reiterate this was not/ is not an opt-out request.  They have an obligation to delete the information from both their systems and inform all service providers who may have received my personal information to delete it from their systems as well.  Here is the last marketing email received.  Email is considered a unique personal identifier and was required to be deleted. I'm still disappointed that this business will not respond via their publicly listed contact methods at all without BBB intervention.



    Sincerely,

    ******* ******




     

Under the Canopy is NOT a BBB Accredited Business.

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