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Business Profile

Human Resources

DailyPay, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 947 total complaints in the last 3 years.
  • 298 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use daily pay and recently they have had errors with my account. Their policy says I was supposed to notified and I wasn't. They made an overpayment and now I have to deal with it. If I was notified as per their policy I could have resolved the issue instead of finding out on my payday. I asked repeatedly why I was not notified and was never given an answer. Instead I was pretty much given the run around.

    Business Response

    Date: 07/18/2025

    Dear *** ****************** apologize for any confusion caused. Our Support Team ensured to reach back out to you on 07/18. We hope that the clarification and advice provided in regards to the early transfers and Remainder Pay were helpful.

    Please do not hesitate to reach out to our Support Team if you have further questions, or let us know if we can be of further assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They let me transfer my money to my card and now wont release it its happened several times

    Business Response

    Date: 07/17/2025

    Dear *******,

    We apologize for any confusion you have experienced while using DailyPay. Our Support Team has reached out to you but have not yet heard back. We would welcome the opportunity to help clarify any questions you may have about DailyPay.

    To address your concern, early transfers of earnings you request via DailyPay will be sent to the card, or bank account you select at the time of the request. On 07/12, you selected an ACH Transfer which usually posts on the following business day. As 07/12 fell on a non-business day, this transfer would have successfully deposited in your account on 07/14.

    Once again, please do not hesitate to reach out to our Support Team for assistance.

    Best,

    DailyPay, Inc.

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daily pay account was cancelled. I did not cancel my account. I have called about 10 times since June 25, 2025. I have been told my account would be escalated so my account can be reactivated. My account has not been escalated nor has my account been reactivated. I am requesting a from a district manager or someone in corporate regarding my account. The representatives have been very rude and are always ******* me off the phone. When I ask a representative to speak with a supervisor there is no one ever available nor have I received a call back. I spoke with the following representatives: June 25, 2025 ******** **** ticket number: ******** June 26, 2025 ticket number: June 27, 2025 ticket number: ******** and ******** spoke ******************* June 28, 2025 ticket number: ******** June 29, 2025 ticket number: ******* July 2, 2025 **** ticket ******** *I emailed a check stub requesting an update*

    Business Response

    Date: 07/17/2025

    Dear *** **************** apologize for any inconvenience caused by the pause of your DailyPay benefit. At present, the matter is currently being worked on by our internal teams and relevant stakeholders and we hope to have a resolution as quickly as possible. Our Support Team has notified you accordingly.

    Please do not hesitate to get back to our team so we can answer any further questions that you have,

    Best,

    DailyPay, Inc.

DailyPay, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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