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Business Profile

Immigration Consultant

USAFIS Organization

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly asked USAFIS not to contact me. They still email me everyday. I have also tried calling to ask them to stop but I cannot get through to anyone. I filed a complaint with the *** on Tuesday March 18th.They are requesting information about someone named **** *******. This is not me. I have never been a client of USAFIS. This is the email of the woman that won't stop emailing ******************************************

    Business Response

    Date: 03/20/2025

    Hello,

    Thank you for letting us know.

    We unsubscribed ******************************** from all of our mailing lists.

    The consumer will not receive any additional emails from USAFIS.

    Regards,

    USAFIS CSR Support

    Customer Answer

    Date: 03/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****** ****



     

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 10 year Vip membership with Usafis for immigration advice, of which approximately 6 years have elapsed. During this period I was attended by several people who have offered different services. In Mar 2021 *************/Documentary Process informed us that we had been chosen/eligible by the U.S. ********** of ***** for our family of 4 members to start the legal immigration process, the requested amount was $4500 which included release contract with lawyers, file conformation, form filling, zoom preparation for the consular interview and appointment assignment. The payment was made by transfer on Mar 9, 2021. It didnt include Consular Rights, the appointment would tentatively be in ********. Parallel to the payment, we sent all the required documentation; latter several emails requesting an invoice, contract, status of the process. The response was that they were working on the file.On Aug 4, 2021 we received a call from ******************************** Process Manager who after more than 1 hour of conversation, told us to include ourselves in the consular appointment in ************** in Nov and therefore we had to immediately provide data on a credit card to make a charge of $6,780.00, we did NOT. When demanding the $4,500 invoice, he sent us 3 letters: Immigration Package Application ************************ and another referring to tickets. We ordered in the month of Sept. 2021 they granted us an appointment in ********, receiving in response calls from *************, ****** and ************************* indicating that they would be the ones to attend us, that everything would follow its process (without further expenses) they sent information on English courses at a cost of $1,500 x level in universities where they had an agreement, this should not have been a requirement either.Jan. 19, 2023 and february send e mails for the refund. After that date, only massive data update emails have been received and nothing from the officials who were supposed to attend to us.

    Business Response

    Date: 07/30/2023

    Can I kindly have your application number given by the USAFIS, in order to assist.

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on the internet saying that residency in the ** was being granted. I filled out a form and they contacted me. They asked me for 299 dollars saying that the US embassy charged them for doing the paperwork. I paid them with a credit card. Then a week later they asked me for more money, this time ***** dollars, but since the limit of the card was not enough, they charged me 800 dollars more. In total I paid **** dollars. They told me that I would pay them later. I did not know that the US Embassy held annual drawings for diversity visas. It was by chance that the applicant himself could register easily and for free on the Internet. I did it a few days ago because I started to mistrust and they gave me a confirmation code. Yesterday USAFIS communicated by mail to tell me that they had a code, which was the same style as the one they gave me. It is not possible to verify if I was registered or not but it is a scam to charge thousands of dollars for a form that I can fill out myself. I am alone with my 15-year-old daughter and I earn 900 dollars per month in my job. Those ***** dollars were in savings that took me many years to have. I asked Usafis to give me a refund and they told me no and they cut off my telephone communication. On the embassy website they warn of these frauds I did not see it

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by USAFIS Organization regarding complaint ID ********.

    Sincerely,

    ********************************

    Business Response

    Date: 07/30/2023

    Can I kindly have your application number given by the USAFIS

    Customer Answer

    Date: 08/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by USAFIS Organization regarding complaint ID ********.

    Sincerely,

    ********************************

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello USAFIS sent tons of e-mails and chased me more than times, convincing me that they will be able to ***** me the US Green card, they firstly asked for $1740 and I paid it in 2 installments $875- first of July 2022 $ 874- 14th of May 2022 later on, in the month of Sept 2022, they called me and asked for $ **** as lawyer Fees, and before any payment due date they share the link of payment and wait with me on the phone until they make sure that amount was deducted from my card, this time I refused to continue without getting a contractual agreement documenting all steps until I got the ***** I sent them emails asking for guarantees and contracts nothing was received from their side, now I want to get my refunds and close my file with them.appreciate your kind assistance please in this regard, bearing that this amount is equal to approx ****** units in local currency.Thanks

    Customer Answer

    Date: 10/25/2022

    Better Business Bureau:

    At this time, I have not been contacted by USAFIS Organization regarding complaint ID ********.

    Sincerely,

    ******* ***************

    Business Response

    Date: 07/30/2023

    Can I kindly have your application number given by the USAFIS, in order to assist,  so I can assist accordingly.

    Customer Answer

    Date: 08/01/2023

    Hello!!

    my application/ user ID with ********** 

    *********

    thanks 

    Business Response

    Date: 08/02/2023

    Dear customer, you will be contacted.

USAFIS Organization is NOT a BBB Accredited Business.

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