Complaints

This profile includes complaints for FirstService Residential New York Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstService Residential New York Inc.

  575 Fifth Ave, 9th Floor New York, NY 10017

  
• 

  FirstService Residential New York Inc.

  1655 Richmond Avenue Second Floor Staten Island, NY 10314-1583

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is holding me up from moving into my purchased apartment since I have submitted over 3 months ago a minor alterations agreement with all required documents. *** Engineer has approved the work officially weeks ago but *** continues to delay start - they made up lies about doing illegal work which wasnt the case. I have a video showing lack of response time by previous super which I told ***. Board is involved but why are not responsive either. I have been paying my monthly maintenance on time and in advance. *** has caused many problems in building. They are holding my move-in refundable $2K deposit. I need help desperately since they are preventing me from moving into my apartment on time. Contractor had to fix an issue the super never addressed.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really not in the habit of writing complaints on the BBB, but I want this to serve as a warning to all others who have to deal with ************* Residential. Based on their disorganization, unprofessionalism and lack of follow through - along with incorrect knowledge of housing law - I do not think they should be entrusted with management of any ******** **** building.I was on the waitlist for a particular building which terminated its contract with *************. The new property manager emailed me to let me know that according to the records given to them by *************, I apparently never sent in my payment or application to take my place on the waitlist and that I would be promptly removed from the list.Um... what?! Thank GOD I kept all my receipts because, having dealt with ************* on another building, I knew how utterly horrendous their organization was. I had kept everything this time - ironclad proof in the form of a picture of the money order, a copy of the application duly filled in and signed, proof of mailing, proof of receipt, and even proof of ************* having cashed the money order! If I had not kept meticulous records it would have been my word against theirs and I would have been barred from this affordable housing opportunity forever. That is *serious.*BEWARE when dealing with ************* and document everything. I won't even go into all the other times they provided me incorrect information, whether through outright malice or incompetence.Avoid.

  Business Response

  Date: 06/16/2025

  Good afternoon. We are sorry to hear that there was some confusion regarding your application. Unfortunately, we cannot respond or resolve any remaining issues unless you supply the specific building address. For your privacy, please send an email to *********************************************** with the applicant name and full address. I monitor that email address and will respond as soon as it is received. Thank you. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2, 2025 we sold our apartment at *****************. We paid the maintenence for April ***** totalling $4,495. Our sellers that owned the apartment as of April 2nd also paid the maintenace. We have been trying to get a refund since the end of April. We have made numerous phone calls, hours on hld, emails and are getting nowhere. I have spoken with one person on the phone (4th phone call abou tthis)who supposedly gave me the accountant name to help: it was the name of the women that already retired. She then gave me the name of the super as if he is going to be able to do anything. She then supposedly transferred me to her supervisor as i wanted something done and she basically put me in the hold loop again as if it was a new call. We want our money back. The company collected double the maintance for the month, we are owed it.

  Business Response

  Date: 06/11/2025

  Hello *******. We are sorry to hear this has not been resolved. The new management team contacted you on June 11, 2025, requesting documentation showing that the funds were withdrawn. Once that documentation is received, we are happy to initiate the refund process. We are committed to resolve the matter upon receipt and verification of the requested information.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FirstService Residential is responsible for the management of the condominium my wife and I own in ************* at ************************. Overall, our experience with the management, particularly ****** *****, the condo board controlled by the developer, and a number of other individuals from the condo superintendents to the leadership of FirstService Residential has been extremely frustrating and disappointing. The management lacks accountability, transparency and structure. They have also consistently displayed poor communication and no respect for the condo owners. They essentially have their own "secret" board meetings and do not even follow the condo ********** an example, we recently experienced a major leak in our master bathroom. Despite numerous e-mails to various individuals, in particular our condo superintendents *** ******* and *** ********** and our property manager ****** ***** we were kept in the dark in regard to any actions to fix the leak. In fact, ****** ***** did not even acknowledge any of my e-mails for weeks. It was only after her supervisors were notified that she finally elected to reach out to me to get the ball rolling to fix the leak arising from the unit above us. Unfortunately, however, the "repair" was only temporary, and we experienced another leak in our master bathroom in the same spot because of improper repairs. Eventually, it took about 2 months to fix the problem, and I am still not certain if the problem is properly addressed.On another note, ****** and the "board" decided to increase our common charges retroactively without any proper advanced notice and with disregard for our condo by-laws. According to our by-laws no fee increases are permitted without proper notice and no retroactive fee increases are permitted at all. A number of condo owners including myself and my wife have brought this up on multiple occasions, again with no proper response from ****** ***** and the management and no transparency.

  Business Response

  Date: 05/28/2025

  Thank you for bringing your concerns to our attention.
  
  The initial leak in your unit occurred on March 6th, and building staff responded immediately. Following the incident, we conducted a thorough investigation to determine the cause, coordinated with the apartment owner above to gain access, and worked with their insurance company to schedule the necessary repairs. Plumbing work and ceiling restoration in your unit were also scheduled as part of this process.
  
  Unfortunately, the leak recurred on April 9th. In response, we engaged plumbers for further repairs and conducted multiple tests.Although only minimal water was detected during testing, we chose to fully replace the tubs drain and adjacent plumbing out of an abundance of caution.These repairs have been completed, retested, and the ceiling in your unit was scheduled to be repaired, as previously communicated.
  
  Weve kept you informed at each step. While we recognize the frustration caused by the recurrence of the leak, we want to assure you that we have acted promptly and professionally throughout.
  
  As for the increase in common charges, please note that such decisions are made solely at the discretion of the buildings Board. Our role as managing agent is to implement and enforce policies adopted by the Board, not to set them.

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The fact that it took about 2 months to fix a bathroom leak and only after numerous e-mails to the management, particularly ****** *****, is by itself an indication as how irresponsible, delinquent and negligent FirstService Resident is.

  Further, their response is inaccurate as I essentially had to push the management and the condo superintendent to take the immediate measures after each leak to prevent further damage. These measures included removing a portion of the sheet rock for the water to drain, placing a dehumidifier to reduce excess moisture to prevent mold growth and shutting off any waterflow from the unit above. 

  Their claim that they communicated all aspects of the repair with me on a regular basis is also false. Often times we had no idea as when the contractor, the plumber or the super would be coming, further delaying the repairs.

  The fact that they needed time for a "thorough investigation" is not valid. They failed to act quickly and failed to proceed quickly to fix the leak. In 2 months, one can essentially renovate a whole kitchen and bathroom.  Our building management is notorious for seeking out excuses and manipulating the truth to cover their deficiencies and incompetencies. 

  And last, the excuse that the "board" is responsible for decisions regarding the common charges is also inaccurate. The board is controlled by FirstService Residential in conjunction with the developer. There is only one single condo owner on the board with essentially no voice. There are however by-laws which dictate how and when the common charges can be raised and how such decisions are to be communicated with the condo owners. According to the by-laws charging condo owners RETROACTIVELY for any fee increases are NOT permitted. Furthermore, fee increases are only permitted with advance notice. FirstService Residential has failed to follow the by-laws and as a result withdrew an additional fee of $865.48 from my *************** account via AutoPay for "Retro Increase". 

  I am still demanding a refund of the inappropriate withdrawal and a response from ****** ***** and FirstService Residential for failure to comply with the by-laws. I also request transparency and full disclosure. As condo owners we should have access to the budget and any justification for fee increases. 

  I will be happy to provide copies of all my e-mails sent to FirstService Residential regarding the issues noted documenting my frustration and their lack of accountability.

    

   

   

   

   
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  The management team responded immediately to the leak and then investigated the cause and coordinated repairs with the unit above, the relevant insurance carriers and the unit owners. As previously mentioned, there are multiple factors at play as far as timing. Our team did not need to be pushed in any capacity. We simply followed the same standardized procedure we would for any water damage/leak.
  
  It is correct that the Sponsor still holds the majority on the Board and there is one resident board member. This does not contradict that the board does in fact make the decisions. We have sent communications out to clarify any points of confusion or contention with regard to the assessment and common charge increase. We have issued the charges and communicated them with guidance from building counsel and as such can confirm that the board is compliant with the building's governing documents. If there are any further questions after reviewing the last communication sent out by management, we are happy to respond. 
  
  Lastly, FirstService does not withdraw funds from anyone's account. You have independently signed up for Clickpay, entered your bank information, and authorized Clickpay, a third-party service, to withdraw funds from your account. 
  
  Should you have any more questions, please contact your management team. 

  Customer Answer

  Date: 06/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  FirstService Residential responses are simply not true. And they attempt to blame other agencies or entities not to be responsible and accountable for their own wrongdoing.

  I had to contact NYC 311 on several occasions, March 25, April 9, April 15 and express intention to contact other government agencies and take legal actions before the management even started responding to my e-mails.

  The mere fact that ****** ***** simply ignored many of my e-mails reflects how unprofessional ****** and the management is.

  Even assuming that the management required weeks for proper investigation before any repairs could be undertaken it would have been proper for ****** to share this with me and answer my e-mails and outline a time plan or a plan of action.

  The board remains another issue as it is basically controlled by the management (FS Residential) and the sponsor. The owners essentially have no voice. Decisions are made without any transparency, and owners are forced to follow and accept. Just like in a dictatorship. And the management keeps raising fees without any transparency hiding under the umbrella called "the board".

  And last, the statement suggesting that FS Residential is not directly involved with the collection of the charges may be true, but the truth is that the agency they use as a third party, Clickpay, acts under the direction of the management to collect all the fees (HOA, utilities, ..).  Clickpay does not independently and randomly withdraw some abstract amount. The management establishes the fees and instructs  Clickpay to collect.   

  And the management recently collected additional fees as a "retro fee" without proper notice and not in compliance with our by-laws.  And they still refuse to admit that they raised the fees retroactively and not in compliance with the condo by-laws, another indication of improper handling of the condominium finances and owner concerns. Further, any potential refunds would take about 2 months or 2 billing cycles which I find very unusual. The proper response would have been to refund the falsely withdrawn retro fee within 1 to 2 weeks and not 2 months!

  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of selling my co-op since January. No one answer phone calls regarding paperwork for closing. I am supposed to close next week 4/15. On 4/1 I had come back from vacation to find my unit had flooded on 3/27 while I was not home. When I had contacted the super he stated it was an emergency and the management company was responsible for notifying me of the incident. After calling first service residential over 30 times ******** ***** the property manager stated "**** I forgot to call because I was busy" when I stated my personal property was damaged she stated "too bad and hung up the phone". This management company refuses to answer any phone calls or emails regarding the issue. It is upsetting as a single nurse who spent majority of my savings to buy this unit have 2 floods within 8 months that were fixed subpar leading to mold on the moulding and damage of personal property

  Business Response

  Date: 04/08/2025

  Hello *** ****** We have spoken with you on multiple occasions regarding repairs in your apartment and continue to communicate with you through this process. At no point did the property manager say the things you mention in your complaint. The building staff are currently making repairs in your apartment and are aware of the closing scheduled on Monday. As previously shared with you, for damage to personal items, you will need to work through your personal insurance provider. If you need any additional clarification, please continue to communicate with your property manager. 

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The property manager has not kept me updated on any of the repairs on the unit. She didn't even notify me of the flood until a week after the fact because she said I was busy and forgot im sure all the lines are recorded and replayed. I have numerous saved emails that she has never responded to. My refrigerator and couch were damage from the building and should not be my responsibility to fix. I had sent an email that since I am at work 12 hours a day as a nurse I would like to be notified who and when they are entering my home for repairs and no one has updated me. This management company is extremely unprofessional and rude. They have been also overcharging numerous tenants for parking fees and other charges. When I had initially moved in july 2024 and had an infestation they said too bad to hire an exterminator which I did and still never received any compensation. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  Hello ********* We are not aware of any overcharges. If you or any shareholder has a billing issue, please reach out to management directly. In addition, we understand the inconvenience that the leak has caused, but the co-op is not responsible for personal items in a shareholder apartment, which includes the refrigerator and couch. If you have any questions, please continue to communicate with your property manager.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the lack of transparency with which ************* Residential operates. They manage several ******** **** buildings for which I am on the waitlists.Getting information from them is like pulling teeth. Multiple e-mails and phone calls need to be made (and when I say multiple, I mean multiple), including e-mails where I have had to CC higher *** at HPD, taking time out of their workday so they can babysit ************* Residential property managers who don't answer questions until they absolutely have to and someone is looking over their shoulder or - worse - they have to correct blatantly wrong information ************** I tried calling to see when their management of a particular property is ending (so I can contact the new property manager to ensure my name is still on the list after the transfer). The person in an off-shore call center told me there is no property manager information available to him for this particular building and I would just have to wait it out. So... that leaves me in the dark for however long it takes to switch property managers without any recourse in determining if I am still on the list and my information will be transferred correctly? What happens if I am passed over for another applicant, as I have a very low log number? Why can't I just call and have someone in their ********* or Brooklyn office pick up who has physical access to that info? Unacceptable.

  Business Response

  Date: 03/24/2025

  Good afternoon. I am sorry to hear you've had trouble retrieving information on your waitlist position. To further assist you, I need to know the property address you're inquiring about. Please send an email with all relevant information to ************************************************ Thank you. 

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disturbing incident today Re: **************** Apartments ListServ business, owners and Administrators are : is ****** and others that have allow** ** repeat** alleg** by several residents and staff at ***************** of unspeakable Violations of email contents of Defamation, ******. Safety, Privacy of Residents and ************* Residential Staff, and Building Personnel ************************************************** seeking a full investigation and a shut down of this ListServ as it is an unsafe social m**ia site for all residents and First Residential Service staffers and building personnel. n into a Listserv business that allows bullying, defamation violation others and fostering an environment of hostilities and malice , a fear that this is also cyber-bullying social m**ia abuse of residents against other residents or staff members at ************* Residential.There is a Listserv acting alleg**ly as a business alternative to ************* Residential a University Towers Apartments business website and group chat that is unsupervis** and allows bullying, defamation, malice and pitting residents and ************* Staff against one another.. The owner of this site is a Shareholder with ownership at **, with administration powers to delete or allow certain residents to engage in criminal online bullying, soliciting for money from poor renters violating the privacy and rights of others..There is a resident that post** today a very lengthy defamatory and hostile email today on repairs maintenance issues and misus** this Listserv attacking *** staff, making defamatory remarks on their work performance and that person uses this m**ium to defame and cause potential malice to several individuals at ***************** Apartments locat** at ************************************************. nothing was done to deter or stop malicious intend** emailing, the administrator's name is ******, this person is the owner, and there is another administrator nam** ***** *******, a ** of **

  Business Response

  Date: 03/12/2025

  Good morning. We understand that these communications may be upsetting to residents subscribed to the ListServ. Unfortunately, the ListServ is not a digital property owned or operated by FirstService Residential, your property management team, nor any of our agents. Because of this, we cannot control communications shared by the private parties operating the ListServ. The management team will share your feedback with the board.

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant in a building that they managed. I moved out over a month ago. And have been going back and forth with them trying to get my security deposit returned.They send me a bad check. The check deposit reversed. I have followed up and been unable to get them to return the security deposit.

  Business Response

  Date: 03/10/2025

  Hello ******. We apologize for the delay in the return of your security deposit. In the process, there was a banking error where your account is held, and the deposit failed. A new cashiers check was sent to you on March 6, 2025. Please communicate with the management team if you have any questions regarding your return. Thank you.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company has been overcharging residents on their HOA fees for months at a time and refuses to fix issues within the building. They do not answer emails or phone calls of residents.

  Business Response

  Date: 03/06/2025

  Hello. Our management team has not refused to correct your residential credits that were incorrectly applied as a parking fee. We have communicated with you multiple times that this will be amended. Unfortunately, this process can take some time. We have an accurate record of your HOA fees and your payments made. We appreciate your patience. Thank you.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FirstService Residential is the manager of The ******, a co-op building in ********, **. Our building is specifically managed by *** ***** *********. I and my wife own a co-op apartment for which we pay monthly maintenance, assessment, and storage. Since June 2024, we have been receiving incorrect bills, stating that we had previous balances and therefore late fees to pay. We have never been late on our payments and we have always paid in full. Every month we have to contact them via phone and email to alert them to the incorrect monthly statements. We have had to produce evidence of in-full, timely payments every single time, while we have been assured that billing mistakes would stop happening. To date, this is not the case. We have spent countless hours on the phone and email with *** ********* and, most recently, his supervisor *** ******** *****. For months, they have been promising to waive incorrect and unfair fees --yet they are still occurring on our monthly bills. At this point, it feels personal and used as a weapon against us for another issue we have argued about. Namely, we have been in disagreement about who is responsible for the replacement/quality repair of faulty windows, and so it feels this is their way to retaliate. Please note that we have more than 342 pages of email correspondence with them, but we could only upload a small portion to the complaint due to size restrictions on your website. If you would like to see the entire correspondence, please let me know and I will be happy to share it with you. Thank you for your assistance with his matter.

  Business Response

  Date: 02/03/2025

  Hello *** ********** ******** accurate billing and responsive service is a priority for FirstService Residential, and no part of your issue is the result of retaliation.

  Management has provided you with instructions on how to accurately submit maintenance payments multiple times via email and phone communications. Unfortunately, the payments have continued to be made out to "FirstService Residential" instead of ****** ****** *******" as required. This has resulted in delays in reconciling payments by our financial team, leading to late fees per the co-ops policy regarding timely payments. While these fees were assessed in accordance with policy, management agreed to waive them as a courtesy. The most recent issue with your statement was due to a technical error within our accounting system, which has now been fully resolved. We have also provided clear payment instructions since the time of the apartment purchase, and it remains the shareholders responsibility to ensure payments are submitted correctly and on time, following the instructions provided.
  
  Please reach out to management if you have any questions regarding your payments.
  
  Regarding the windows in your unit, per the co-ops governing documents, the co-op is only responsible for maintaining the windows, which has been completed by the contracted window company. The contractor has confirmed that the windows do not require replacement, but rather a replacement of balances in nine windows. The contractor has completed all the required work and determined a full replacement is not necessary. Management can provide you with a full summary of the completed work, as well as temperature readings from the building's Entech system and the superintendent who visited the unit more recently.