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Business Profile

Infertility

Center for Women's Reproductive Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

This profile includes complaints for Center for Women's Reproductive Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Center for Women's Reproductive Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had been using this facility for fertility treatment since 2016. We have paid them over $100,000 plus insurance compensation paid to them . We had no success with them and after leaving this practice had immediate success after learning they failed to conduct certain tests . However upon completing with Columbia I recently received news that they still had in their possession some of our embryos . This is after me confirming via email that they did not have anything of ours remaining and that I had a zero balance with them . They attempted to collect payment for storage of the embryos they had in their possession without our knowledge. They claimed a form was filled out improperly resulting in the embryos being stored however I was never made aware they had my property . We have encouraged tens of thousands of dollars in expenses and pain and suffering to have a fresh retrieval and embryos with a different facility . This could have been avoided had we been aware they were in possession of our embryos which new technology has made viable and could have been used to avoid the encouraged costs and physical treatments . I'm requesting a full refund of all monies paid to Columbia. As I have been communicating with them but without an acceptable resolution.

      Customer Answer

      Date: 04/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Center for Women's Reproductive Care regarding complaint ID ********.

      Sincerely,

      *******************

    Center for Women's Reproductive Care is NOT a BBB Accredited Business.

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