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Business Profile

Ink Cartridge Refills

Bensak Inc. Digital Imaging Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used large format printer Epson s80600 from ***** at ************* (Ben-Sak inc.)First contact was made Jan 16 2023. He told me that he had a printer that was lightly used, 3 years old and had 170 rolls of backlit vinyl printed through it. I asked if I could see the printer working and he had one of his technicians video call me via whats app. He showed me the printer working and gave me a walk around. He also sent me pics of the Print head test pattern from the printer (which have the serial number on them). That happened on 1/17/2023 @ 11:14 mst Based on what I saw I committed to purchase the printer. I financed it through *** **** (*******). The paper work was signed on the 1/17/2023 I received and email with the invoice and shipping documents 1/24/2023 invoice states serial number s/n ********** Year 2017 Printer arrived while I was away and my employee received it. Packaging in good condition 2/3/2023 I unpacked and setup the printer 2/15/2023. I immediately contacted ***** at go inkjet and stated that the printer they sent me was the wrong one. S* ********* That the printer wasnt working properly and that it was much older than the one he showed me on the video and test prints. I stayed that serial number dont match! His response was to get the printer working first. I helped him do so. Once working he felt that issue was resolved, to which I stated that the issue is that he sent me the wrong printer. This back and forth has gone on since the 15th and ***** refuses to do anything about it. He keeps deflecting saying I have a working printer. The last correspondence with ***** was on 2/24/2023.I would like them to either send me the correct printer or refund my money to me! The current printer still doesnt work correctly and isnt worth what I paid.

Bensak Inc. Digital Imaging Solutions is NOT a BBB Accredited Business.

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