Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2014 *** X1 in September 2022. At the time of purchase, we did our due diligence and purchased the best warranty available through AMYNTA called Custom Edge Plus that is also associated with Warantech. We went over the warranty with the car salesman to ensure we had bumper to bumper coverage. The car had around 66k miles on it. The vehicle broke down in February 2023. The *** dealership discovered that the car needs a new engine, but the claim was denied due to mis-use/neglagence. The oil was severely low and assumed that it was being driven with an oil leak. This was extremely offensive, because nobody from the company reached out to us to ask our side of the story. The truth is that the car was NOT even due for an oil change nor was the oil light on, and there was DEFINITELY NO LEAK. A few days prior to the breakdown happening, the check engine light went on. We used our car diagnostic tool to see if we could see what the issue might have been. The results came back saying there was an issue with the camshaft. We immediately scheduled an appointment with ***********************. The next day the car was driven to work as usual (There was NO OIL leaking from the car, and we have no oil stains in our driveway). When my husband came out of the building after his shift, there was a lot of oil mixed with water coming out from underneath the car, it was raining. After this a towed truck was called and the *** was towed to Fife. WE IN NOW WAY WERE DRIVING THIS CAR AROUND WITH AN OIL LEAK. WE ARE RESPONSIBLE ADULTS WHICH IS WHY WE PAID FOR A WARRANTY THAT COST US ABOUT ? OF THE ***** OF OUR CAR. NOW THIS COMPANY IS SAYING THAT WE NEED TO GO TO ARBITRATION, The warranty company refused to pay for a part under the car that will allow an inspector to even see what is wrong with the car, which is unbelievable in itself. So we have to pay over $3000 out the door even with the warranty. This has been nothing short of a nightmare.

  Business Response

  Date: 04/14/2023

  *** and *****************:
  
                  On April 6, 2023, we spoke to you on telephone and discussed your claim.  You advised us that you are needing a denial letter for your attorney so you can file for arbitration.  We advised you that your claim is under review by our legal department. Currently, your claim is still under review by the legal department.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Xtreme Cabo Cruiser *** 60 from Ewheels warehouse on March 6th 2022 and at that time I purchased a extended warranty which included accidental damage. I was driving home in the rain and hit a sizeable pothole that was filled with water and bent my front rim slightly and bent my rear rim/hub motor to the point where it will not hold air. After taking it to an authorized Xtreme dealer in *************, they told me that it cannot be repaired, it had to be replaced. A technician was sent out to assess the damage on the rear wheel and noticed there was also a slight wobble in the front wheel as well. He submitted his assessment and it was approved, supposedly. I was supposed to have received the parts this week to have the technician install them. The parts never arrived. Since day 1 of this situation there has been nothing but chaos, everyone is saying someone else has to cover it. When I try to contact them they don't reply to my emails and they refuse to give me their phone number and refuse to give their supervisors contact info as well. This whole ordeal has been going on since January and is still not resolved. I started with ewheels warehouse because I bought the scooter from them, then they referred me to Hi ***** which is the warranty company. Then Hi ***** pused me off on Amynta, in which they couldnt find my extended warranty in the system,it was never registered after I purchased it. Then Guardsman came into the picture with sending out the technician.I have provided proof of purchase for the scooter and extended warranty, multiple times, to multiple people, with no progress. Now nobody will even respond to me, which seems to be their way of dealing with things. PLEASE HELP. I would also like to be compensated for time invested in dealing with this issue as well as the down time of my scooter , as it is my primary source of transportation.Please contact me for more info` etc `~Thanks , **

  Business Response

  Date: 04/10/2023

  ************,
  
  Thank you for taking the time to reach out about your experience with Guardsman/Warrantech.
  
  We have determined that we currently do not have service for your scooter, in your area. As such we have contacted you with your replacement options. If you have any additional questions about the replacement of your scooter, please reach out to your ******** Care agent directly.
  
  ******** Care @ Guardsman

  Business Response

  Date: 04/25/2023

  ************,
  
  Thank you for taking the time to reach out about your experience with Guardsman/Warrantech.
  
  At this time since we could not locate service in your area,we provided a comparable replacement as required in the terms and conditions.Please use the replacement provided to either have your item repaired, outside the warranty, or use it towards a new item. If you have any questions please reach out to your ******** Care agent directly.
  
  ******** Care @ Guardsman

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received a comparable replacement as noted in the response. I received a check for the purchase price of the scooter, but I wasn't refunded the purchase price of the fraudulent warranty that I was sold.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 05/03/2023

  ************,
  
  Thank you for taking the time to reach out about your experience with *************************************** Care agent has reached out to you regarding the replacement provided for your scooter. They were able to provide your full terms and conditions and explained that we cannot provide you with a replacement for your scooter and refund the warranty, as you would not have received the replacement without the warranty. We have not received a request for any additional questions but, if you do have any questions, please direct them to the ******** Care agent directly using the contact methods provided.
  
  ******** Care @ Guardsman 

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this claim regarding recent denial of my extended warranty claim of a fuel pump on my 2018 ram **** due to a "tune put on truck". I have had multiple claims for the same issue (truck in shop for past month and half) and not until this last one was it denied(truck has not left the dealership and multiple times my truck was inspected my by the Amynta. I have a extra screen inside truck that reads engine codes and other data on truck. Amynta was shown that there is no software on this device that could change or modify any parts of the trucks ECM or do any performance modifications on truck. Amynta is saying that this can be used to tune truck and change things. I've asked several times to show me were the truck has been modified or performance modifications have actually been made on vehicle. I'm told they aren't able to do that. Per the contract on ((LINE F). "Also not covered are any emissions and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications, which includes any performance modifications."). The truck nor the device have any signs or software on it that show modifications have been done. I was not told nor does the contract say I'm not allowed to have a extra device in vehicle for reading engine codes or live date off the truck(ex. tach, fuel pressure, volts,tire pressure,trans temp). This truck has been in dealership not only recent but multiple times before with this never brought to my attention. I would like this claim to be approved and my warranty not cancelled for reasons of the vehicle/ECM has not been changed/modified.

  Business Response

  Date: 04/04/2023

  
  ***************************
  **** *** ****
  ****  *****************
  *********  **********
  *******  *********** * ***********
  ******  **
  **** ** *********  ********** ********
  
  
  
  ********************:
  
                  This is in response to your Better Business Bureau complaint regarding the high-pressure fuel pump claim denial and cancelation of the contract. We thank you for your patience while this matter was under review.  Please note that the vehicle service contract (***) is a contract and not an insurance policy or guarantee. *************************. (WAI) administers the terms and provisions of the ****             
  
   It is ***'s role to determine whether a breakdown qualifies for coverage under the terms and conditions of the **** The *** provides assistance in covering parts and labor costs in the event of a covered breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on the cause of the failure reported by the repair facility, and at times, verified by an independent inspection agency.  Under those specific terms and conditions, the *** does not provide any repair or breakdown protection to the vehicle if it has been altered in a manner not recommended by the manufacturer.
  
                  On March 29, 2023, we spoke to you on the phone and related to you that the fuel pump claim was adjusted and denied correctly and according to the *** terms and conditions. We also addressed the cancellation of the *** due to the installation of the tuner.
  
  The claim records indicate that on March 16, 2023, ********************* (the repair shop) reported the failure of the high-pressure fuel pump. To verify the third failure being reported by the shop, an independent inspector was dispatched to the repair shop.  While the inspector did verify the failure of the fuel pump as reported by the repair facility, the inspector also verified the vehicle was modified with an aftermarket tuner.  Please note that a tuner is more than a computer screen, as you described it, it can change the manufacturers programs to increase performance. The *** clearly excludes any alterations as stated on page 6, letter F under Exclusions, it states the following:
  
  Exclusions
  
  F. If any alterations have been made to Your Vehicle or You are using or have used Your Vehicle in a manner not recommended by the manufacturer.. (emphasis added)
  
  The manufacturer does not recommend having a tuner installed on the vehicle. Since the vehicle has been altered in a manner not recommended by the manufacturer,the *** was submitted for cancellation.  Please refer to the CANCELLATION OF YOUR CONTRACT section of the ***, letter b. it states, We may cancel this Contract if Your Vehicle is found to be modified in a manner not recommended by the manufacturer..(Emphasis added).  Based on this, the denial for the high-pressure fuel pump stands.  The *** cancelation refund has been provided to the selling dealer (************************* GMC Chevrolet).  In return, the selling dealer will provide the cancellation refund to you or the lienholder, if there is one.
  
  Regarding why the tuner was not mentioned previously in the other two inspections performed on this claim, at that time the cab of the vehicle was raised making the cab of the vehicle not accessible for inspection and that is why the inspector did not report the MM3 tuner.  It was not until the vehicle was inspected the third time when the repair facility reported the failed high-pressure fuel pump that the inspector was able to report the installation of the MM3 tuner.
  
                  I hope we have explained the reason why this claim was denied and the cancellation of the vehicle service contract.
  
  
  Best regards,
  *******************************************

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My vehicle was not altered changed in any way on the vehicle. It was only used as a display screen. The Manufacture does not say that I cant use a screen to display data or engine codes. Again, the display does not have any software on it to even change anything on vehicle. The dealership that my truck was at also confirmed my trucks ECM and other components on vehicle are stock per the Manufacture and have not been changed previously.  Which is a Chrysler dealership for a Ram truck. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Upon research of this device, it shows you would need a special cable to connect to vehicle for it to be able to tune vehicle.   I dont have that cable nor is it installed. So technically the tuner is not fully installed. Which means, Im not doing anything thats not recommended by the manufacturer.

  I had bumper to bumper coverage, is my whole warranty canceled? Or just drivetrain things? As some parts would not be affected by this device. 
  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/26/2023

  ********************
  
                  This is in response to your Better Business Bureau complaint rebuttal.  We thank you for your patience while this matter was under review. 
  
  Please note that the vehicle service contract (***) is a contract and not an insurance policy or guarantee. *************************. (WAI) administers the terms and provisions of the **** *** denied the claim for the fuel pump because an independent inspection agency verified that an aftermarket tuner was installed in your vehicle.  You also confirmed that the tuner has been connected to the vehicles computer system so you can see sensor readings. The *** does not allow for alternations that are not recommended by the manufacture. For the denial of the claim and the cancelation of your contract to be rereviewed you would need to provide documentation from the manufacture stating that an aftermarket tuner is recommended by the manufacture.
  
  Regarding your question on the partial cancelation of your contract.  Your contract was cancelled; in its entirety,in our computer system on March 28, 2023.  The *** cancelation refund has been provided to the selling dealer (************************* GMC Chevrolet).  In return, the selling dealer will provide the cancellation refund to the appropriate party.
  
                  I hope we have explained your questions regarding the claim denial and if the contract was cancelled in its entirety.
  
  Best regards,
  ***************************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/23 my vehicle was involved in a total loss situation. My insurance company paid their portion of the vehicle value to the lien holder and after getting the runaround for all the required documentation I finally get all my paperwork in for my claim. On 3/16/2023 Warranty solutions and AMYNTA group only paid a small portion of $295 of my remaining $1295 balance! I paid for gap insurance to prevent this sort of thing only to be ripped off! After calling and asking to speak with a supervisor on 2 separate ************** to be told A supervisor is unavailable at this timeboth times!!! I didnt violate the terms and conditions of the contract and did everything I was supposed to do on my end! Im in the process of gathering all my documentation to proceed to small claims court and start proceedings to get some or all of my lost money back! Warranty solutions is a scam and should be put outta business and legal proceedings should be taken against them just look at the reviews from their customers it wil explain it in great detail how bad they are!!!

  Business Response

  Date: 03/28/2023

  ****************:
  
                 This is in response to your Better Business Bureau complaint.  We thank you for patience while the matter was under review.
  
                 On March 17 & 20, 2023, we called **************** and left him messages. On March 20, 2023, we sent an email to **************** advising him of the terms and conditions that apply to the *** claim amount.
  
  We reviewed the claim file with our *** department management team and determined that your *** claim was overpaid by $28.00.  The *** claim amount was determined by using the amortize loan balance amount at the time of loss of $12,303.15, minus the insurance settlement check amount of $10,831.00, minus the vehicle service contract cancelation refund amount of $100.70, minus condition adjustment (for usage, usage is listed in the amounts not covered section of the *** contract)of $423.00, minus vehicle tax (taxes are is listed in amounts not covered section of the *** contract) of $649.86, minus $31.00 for title, registration and other fees (fees are listed in amounts not covered section of the *** contract). This is where the error occurred, the amount of $31.00 was entered into the claim as $3.00. The *** claim amount should have been $267.59 not $295.59. We will be honoring the *** claim amount of $295.59.
  
  The *** contract states:
  
  Amounts Not Covered
  
  3. prior unrepaired damage,salvage, rental, deductible recoverable from the at fault insurance carrier,towing, storage, usage, applicable taxes and fees.
  
  
                 We apologize for any delay of frustration that you may have experienced.
  
  Best regards,
  ***************************************
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop computer in the amount of $2,699.99 from the ********* store located at ************************* back on Monday, June 29, 2020. Since then ********* stores have closed their stores and are only online. At the time of the purchase, I bought him a 3-year Performance Guard Protection Plan for Laptops/Tablets in the amount of $239.20 from Amynta Group. Currently my son's laptop is over heating with a swollen battery and crashes randomly. We have called Amynta multiple times and they won't even let us file a claim. We keep getting the run around such as them telling us their computers are down or transferring us to someone else who doesn't answer. The one complaint we were able to file on their website that is constantly down was deleted. If you look at their reviews online multiple consumers are having the same issues.

  Business Response

  Date: 03/29/2023

  **** ******,
  
  Thank you for taking the time to reach out about your experience with Guardsman/Warrantech.
  
  We have determined that your ********* plan is no longer being administered by Guardsman or Amynta Group. Please reach out to *** directly regarding any issues with your ********* extended warranty. They can be reached at **************.
  
  Customer Care @ Guardsman

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used Jeep in ******** ** in September, 2020. Dealership sold ** a 3 year, platinum warranty from Amynta Group, for $5000. In February 2023, I noticed the tapping sound of a bad rocker arm or lifter. Took vehicle to a dealership in **** **. They contacted Amynta to send adjuster to witness the obvious problem. Adjuster told service mngr my contract was canceled because I added after market accessories to the Jeep. The ******* dealership sold us the vehicle with those accessories which had been added by the previous owner. Amynta has notified the dealership tat our warranty has been canceled but never notified us. Calls to Amynta go unanswered. ******** dealer says any other customers had similar issues so they stopped using Amynta. Now, we are looking at a repair that will cost thousands of dollars.

  Business Response

  Date: 03/27/2023

  *************************
  **** **** ********
  ****  *****************
  *********  **********
  ******  ***********
  ******  **
  **** ** *********  ********
  
  
  
  ********************:
  
                  This is in response to your Better Business Bureau complaint. We thank you for your patience while the claim file was under review.
  
                  On March 7, 2023, ************************* reported an internal engine noise. ****************** had an independent inspection agency verify the concern regarding an internal engine noise.  The independent inspection agency documented that the vehicle had modification made to the vehicle, fenders, bumpers, side steps, oversize tires, wheels, and suspension. The vehicle service contract excludes modification made to the vehicle after purchase.  There are two previous claims from November 17, 2021, and December 23, 20220.  It is noted on the previous claims that the repair facilities reported that there was no modification made to the vehicle.   With this evidence, ****************** denied the claim for modifications made to the vehicle after purchase. 
  
                  On March 23, 2023, we spoke on the phone, and you stated that you purchased the vehicle with the modifications already made to the vehicle.  You were able to provide proof that the modifications made to the vehicle were done prior to your purchase. With this new evidence ****************** will leave your contract active and proceed with the engine claim. We advised you to return your vehicle to a repair facility so that we can continue with the engine claim within the terms and conditions of the contract.
  
  The vehicle service contract states:
  
  Special State Requirements/Disclosures
  
  *******
  
  You may also cancel this Contract by returning it to the ************** ******************, as listed on the Registration Page. We may cancel this Contract for non-payment of the Contract charge, or for Your misrepresentation in the submission of a claim. We may cancel this Contract if Your Vehicle is found to be modified by You in a manner not recommended by the manufacturer after the Contract start date.
  
  
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************
  
  

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  This form was very difficult to get into on my phone. I took our vehicle to the dealership for the engine repairs this morning.  (It was the soonest service appointment I could get) It may be a few days before I hear from them. I am assuming at this time that the repairs will be covered by the warranty  and my complaint will be resolved. 

  
   
  

  
  

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2020, I purchased a prepaid oil change contract from Amynta ***************** of *******,**, contract number **********. I had no problems with the dealership obtaining authorization to perform the work until October 13, 2022, when an online system was required to be used to obtain the authorization. After 45 minutes of failed attempts to obtain the authorization, I paid for the oil change out of pocket and submitted the paid receipt that day to ************************************************ I was told the claim would be paid within ***** days. After 60+ days had passed, I contacted Amynta on 4 separate occasions requesting the status of my claim to no avail (November 16, December 27, January 15, 2023, and February 1). I request immediate reimbursement from Amynta in the amount of $60.

  Business Response

  Date: 02/15/2023

  ******************
  
                  On February 13, 2023, we spoke on the phone. We advised you if the automated procedure for filing a claim is not followed reimbursement of the claim is more involved.The IT department must create, enter the claim, and setup the claim for reimbursement.  We advised you that we are expediting this process. We advised you that we would call you when the reimbursement check is mailed.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a sectional from Big Lots and purchased the extended warranty from them as well. In January ************************************************************************************************************* the sectional was cracked. I contacted 360 Central. part of the Amynta Group, in order to file a claim since it had not even been 2 years since we purchased these furniture piece and it was already falling apart. I spoke to an agent by the name of ******* who asked me the necessary questions to file the claim. She asked me when the incident happened and since I wasn't 100% sure and my husband was not home while I was chatting with her, I gave her an estimated date, I then was able to confirm with my husband and he explained that I was incorrect and that it had happened on Friday the 27th of January while he and our kids were having a movie night. I proceeded to tell ******* that the date was incorrect and I apologized for giving her the wrong information. She explained it was too late to change my mind about the date and that she could not file a claim for me regardless of whatever information I proceeded to give her. I asked her to let me speak to a manager and she said she wouldn't transfer me to any other employee because they would all tell me the same thing. I explained I made a mistake reporting the date to her, but it made absolutely no difference. I understand I should have had the correct information when going to file the claim, but as a mom of 2 little ones and a full time job, I was just trying to get a jump start on getting the ball rolling with the claim. I have attempted to contact the company multiple times, and have not received a response in any manner. Not via email or phone. At this point I don't even see why they sell the warranty as a coverage in case anything happens to the items purchased if they're not going to uphold their coverage.

  Business Response

  Date: 02/08/2023

  *****************,
  
  Thank you for taking the time to reach out about your experience with ***************************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Guardsman

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the second time of dealing with this company about the same issue with our appliance that falls under warranty, we have been given the run around, been hung up on and chats been disconnected. After filing complaints with our appliance, the warranty company now wants me to do all of their work to contact the service company after their failure to contact us that is required by them according to our warranty agreement. We have been treated rudely and without respect by both the warranty holder and the repair facility.

  Business Response

  Date: 02/08/2023

  ******************,
  
  Thank you for taking the time to reach out about your experience with **********.
  
  A ******** Care agent has attempted to reach out to you about your current claim. The agent was not able to get ahold of you by phone nor email. For further assistance please respond back to the below email inquiry sent to you.
  
  ***** **************************
  ***** ******* ******** ** **** **** **
  *** ********************** **********************
  ******** *** *** ********* * ********
  
  Hello,
  
  Can you please respond to the below inquiry that way I can better assist you with your complaint.
  
  Thank You,
  
  *************************
  ******** Care Lead
  
  ********************** ********
  **** ***************************************** ** *****
  *** ****************************************************
  
  
  
  
  ***** **************************
  ***** ******** ******* *** **** **** **
  *** ********************
  ******** *** ********* * ********
  
  Hello ******************,
  
  I am reaching out to your pertaining to your BBB complaint below. I was unable to locate your contract in our system with the address or the phone number provided in the complaint. Can you please provide me with your claim number or contract validation number?
  
  
  ******** Care @ Guardsman

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Massage Recliner with a Guardsman "an Amynta Company" protection plan on 8/31/2020. On 12/2/2022, I filed a claim to have Guardsman fix a broken handheld control for the chair functions. I have provided all the needed information to Guardsman, with no response or information when you call them. Reading the negative reviews about Guardsman, an Amynta Company, I am convinced I have been frauded into buying this protection. I would like to seek help to get a refund for the fee I paid or the product fixed and to warn all other consumers about this fraudulent practice. Guardsman and Amynta need to be held accountable for fraudulent practices and not fulfilling their responsibilities as a company.

  Business Response

  Date: 01/17/2023

  Hello *** ************************* you for reaching out about your warranty. We contacted you about service and is looking for a service center to repair the unit. Please contact us at ************ with any questions. 

   

   

  Thank you