Complaints

This profile includes complaints for Karma Mobility Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Karma Mobility Inc.

  PO Box 975 New York, NY 10013-0861

• 

  Karma

  9301 Pepercorn Pl Largo, MD 20774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a legacy customer that opened an account when the original Classic Karma device was released in 2012. I contacted the company after realizing the app was no longer working and the Karma Go device was not connecting to the network, asking how I can use the 21.29GB of data in my account.Over the course of approximately 8 years I was paying for data by the GB ($15/GB) and later was grandfathered in with the Refuel subscription, paying a monthly fee ($2.95/mo) to be able to continue purchasing data by the GB on a pay as you go plan with data that would never expire.Attached are screenshots of the website from the years that I was paying for data and it clearly states "Your data works with the existing Karma, the upcoming Karma Go, or any other future Karma. Data is tied to you and your account, not to a specific device"."Data stays stored in your account. No expiration. No extra costs.""Data Never Expires. Bought 1GB? It's in your account until you use it."My Karma Go device is still in brand new condition. I paid for this device ($149) and the prior Classic Karma device ($79) as well as more than 21GB+ of data, which is what currently remains in my account. The monthly Refuel fee I was paying to continue to be able to buy data was $2.95/mo when I cancelled the payments in 2020. At that time I had accumulated enough data that I could not justify continuing to pay a monthly fee until I had used my balance up, under the stated terms that the data would not expire.The companies response to my request for help was that the carrier for the legacy products (Karma Go) was retired and I would need to buy a new device for $89.99 and then pay for one of their three monthly data plans with data that does not roll over. They stated that the new device cannot be added under my existing account and the remaining 21GB+ of data I already paid for with Karma Classic and Karma Go cannot be used.I would like a reimbursement due to the company not honoring their terms.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is similar to the enclosed complaint, and I have 2 unusable units and 24+ Gb unused/inaccessable data.02/23/2022 Complaint Type: Guarantee/Warranty Issues Status: Unanswered I purchased a hotspot device (named ** and the prepaid data from ** (" the Company") at the price of $99 for 10 GB of data usage (via that hotspot device). Currently, I have *GB of data remaining in my account. After May 2021, the Company discontinued the KarmaGo device. Earlier this year, I realized that my device could no longer access the data in my account. I contacted the Company many times to fix the issue. The Company finally informed me that, because they could not provide a functional device, the * GB data will stuck in the account un-accessible forever. Even if I agree to purchase their updated device (that displaced KarmaGo), the Company would not be able to transfer any of the *e remaining ***** GB of data that was already preGB data balance to a new device/account. When the Company sold me the prepaid data (and the hotspot device), they clearly listed in the service terms that the purchased data would Never expire. After I purchased the prepaid data based on the promise (that it never expires), the Company discontinued their service on the device/account, which effectively Voided all the remaining data that I had already paid for. I believe that the Company purposely tricked a customer by playing their word game and took advantage of the customer's loss to realize their own gain. The Company blatantly told me that my remaining balance was not actually "expired" (but instead remains in an account that I no longer have access to), so they should not be considered violating the terms that led to my previous purchase. This kind of dishonesty in doing business and disrespect to both service terms and the customer rights need to be rightly corrected. The Company discontinued its support to their former product/service and caused me to permanently lose access to th

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Karma Mobility Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Karma sold me internet data costing approximately $75 then terminated the service and refuses to refund the charge or apply it to a newer plan.

  Customer Answer

  Date: 08/28/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Karma Mobility Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Karma Go on 8/15/2015. Every month I would be charged a monthly service fee for $2.95. It was very convenient to use since I did not have home internet. I would buy GBs at a rate between $7-$10 per GB. The GBs did not expire, which was great during the pandemic shutdown since I managed to accumulate over 100GB. I am a teacher and Karma Go and my iPhone's Personal Hotspot saved me. On 11/1/21, they were switching to a new Wifi system and supposedly offered a $50 credit to existing customers for a *************************** I did not receive that email. In fact, I never received any email communication from Karma unless I initiated it. I dug around their website and found that information. So I contacted them via email on 7/21/22 regarding this ************************** and was told that it was not compatible with my Karma Go. Therefore, I could NOT transfer my remaining 42GB to the *************************** Essentially I was out of money. The fact that Karma continued to charge me $2.95 per month, never contacted me about the transfer to another Wifi system, and I ended up having to eat over $425 worth of useless Data is unbelievable. They tried to sell me their $10/GB plan but NONE of the plans have roll-over Data. If you don't use the Data, you lose it. I contacted them later that day to cancel my account. I was never offered a refund at least for the monthly service fee or any explanation other than what was emailed to me.