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Business Profile

Internet Services

Handy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Handy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Handy has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Handy

      555 W 18th St Fl 4 New York, NY 10011-2822

    • Handy

      1 Broadway Ste 16 Cambridge, MA 02142-1187

    • Handy.com

      Vancouver, BC V6E 3W1

    • Handy

      53 West 23rd St New York, NY 10010

    • Handy

      500 Yale Ave N, Suite 100 - WeWork building Seattle, WA 98109

    Customer Complaints Summary

    • 174 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the Handy app to book a cleaner for my apartment today. I had $30 in credits from the service to be applied to my booking, built up over time for no-shows and other sub-par service they had provided me in the past. They did not apply my $30 in credit to my booking today, and claimed after I reached out to their customer service that it was applied numerous times. Only when I sent them my receipt did they admit they had made a mistake, but they could only apply the $30 to a future booking. Given my bad experience I am going to cancel my ongoing relationship with the company and I am seeking to be reimbursed for my $30 in credit that they did not provide me.

      Business Response

      Date: 10/09/2023

      We thank **** for bringing this concern to our attention and sincerely apologize for any inconveniences that she has experienced. We have issued a refund of $30.00 as of 10/06/23. The funds will reflect on her bank statements within 5-7 business days. Should **** have any other questions, she is welcome to contact us again. 

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone stole my debit card information and then ended up spending about 800+ dollars on this app and the company is refusing to give a refund and even after i called the company to stop using my debit card they still allowed the hacker to keep making purchases.

      Customer Answer

      Date: 10/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    Handy is NOT a BBB Accredited Business.

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