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Business Profile

Investment Management

Apollo Global Management Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apollo Global Management owns the news source Yahoo! i believe. Well i read the news articles all the time, and i have noticed that YAHOO! is censoring my speech! On 5/5/2025, there was a article called " Boat washes ashore near ********* with 3 dead, 4 survivors and 9 unaccounted for" written by ***** *******. I decided to comment " A boat of illegal aliens washed ashore" and my comment was REJECTED. My FIRST AMENDMENT RIGHT is being CENSORED AND TAKEN AWAY BY YAHOO!. My comment was a FACTUALLY CORRECT STATEMENT, and its being censored. THIS IS RIDICULOUS! There have been many other instances of my comments being censored over the past six months. I DIDNT KNOW I LIVED IN *********** WHERE I DONT HAVE FREE SPEECH AND LIVE IN A COMMUNIST COUNTRY. OR AT LEAST TH ATS HOW IT FEELS SOMETIMES WHEN I BROWSE YAHOO! ARTICLES. This must stop. It is embarassing

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the worst company *** ever dealt with and I can completely understand why nobody uses ***. Insufficient scammers. You cant even use customer service without paying $5/month minimum and their system is always messed up so you HAVE to call. Biggest scam Ive ever seen.

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My phone number changed. *** has locked me out of an account holding personal and important contact information because I can not receive/enter a verification code from a phone number that is no longer active. In order to gain access they asked me to provide information from the last 3 emails I sent ...subject line, recipient email address. I've been locked out and trying to resolve since Oct 2024. Would you remember that information?

    Customer Answer

    Date: 05/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by Apollo Global Management Group regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    went to use my Email account on ***** on 4/8/2025 and could not log ****** message to verify it was me, with recovery email i never seen before to get a 6 digit code ********* being i have no way to get this unknown recovery email no way to log in.I called Yahoo support 3 times !! all three times i provided phone number,picture of drivers License, and additional photo of my face only to be told they can't verify it's me by third party so they can't help me !!! iv'e never seen anything like this just want to cancel my account now and can't even do that. Are they selling our info to others makes no sence

  • Initial Complaint

    Date:03/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yahoo extorts senior citizens who are most vulnerable. My 84 year old aunt used her Yahoo email for very important health necessary information and though they linked Gmail to their account without her password, she must pay $4.99 a month to reset her password for *****. She tried it and they were no help! Her Gmail Passkey was free. ***** wants $12.99 per month for her to set up a Passkey. I am reporting Apollo Global Management for unethical conduct and extorting the elderly.

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't file at ADT because I get a 404 on BBB, but I saw this company acquired ***. In short, I'm hearing disables and was denied accommodations for cancelation. I'm told I can only do it by phone, but I require accommodations other than phone. When I asked for manager, I was also told it could only be done by phone. TL;DR Our system isn't working so we are being charged wrongly, and I am tired of explaining to customer service that they legally can't ask me to find a helper to call for me.

  • Initial Complaint

    Date:02/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an email for *** and ***** and they are connected to each other. Somehow I was locked out of both even though I have my password and login info even face recognition. They will not let me log in unless I can log into one of these accounts which I cant because recovery is set to each other and I changed my phone number. They even asked me to confirm by my scanning my state I.d which I did and my face, then they told me I cant be verified and there is no way to access my emails which is connected to some important emails. This service needs payment if completed.

  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a free ******* account and the last times (01/22/25 to 01/26/25) that I signed into my ******* account have asked for sending me a text message with a six digit security code. I can see that maybe one time but not every time I sign in. The last time this happened I was charged $5.10 to fix the problem. I got that money back but I had to complain to the Better Business Bureau to help me. I did not call ******* due to extreme frustration several months ago and they would try to charge me the $5.10 again. Please have ******* repair this situation. Please help me. Thank you.

    Customer Answer

    Date: 02/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by Apollo Global Management Group regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint regarding *** Mail. I have been locked out of my account on accord of the two factor authenticator log in process. I successfully enter my username and password only to get a two step authenticator wanting me enter a pin number that is being sent to a land line not in service. When I go to the free help page for *** it says to call the ***** number. Each time I have called I spoke with a customer service rep who fully verified my account and that I am who I say I am, however says I need to update the phone number that the pin text is being sent to. They will not change update it for me even though I have been fully verified unless I pay money and put a credit card on file. I have had this email address for almost 30 years now and they lock me out. This is unacceptable and poor business practice. I want this issue resolved so I can log into my email.

  • Initial Complaint

    Date:03/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owner by way of beneficiary reward and sovership deed. From old deceased owner *************************. A member and owner of the Rothschild family bank and *************** companies ****** station and *********** station owner . ******** chase bank and ***** Fargo and company and Coldwell banker association and anywhere reality association. Attached too this . Coldwell banker association. I am seek .my cpa accounting from y'all the management. I got too have my bank account too my company and the cpa accounting too what all I own and the priority place of business for me in *** ** . I saw a few address. ************************************************* *** ** . ******************************************** ** . ******************** ******* ** . ****************** ******* **. *** ************** *** ** .***************************** *** ** . ******************************** *** ** . 814 ******************* *** ** . Owner y'all will not be able too file taxes for me no more the escrow. Is expired. I am registration tax certificate registration payer employer now . Please send me all the information I am requesting. For my protection I did file affidavit of service with dekalb county police and *** police and courts .for possible fraud . **************************************** . *********************** and ******** k black. *************************** and ******************************** . ***************************** and ************************* . *********************** and ************************* , *************************** , *************************** . Management with y'all . Thanks . ************************* deceased 1/1/1900 .12/21/1999. Range 6 /21 / 2021. ******* services pass due too me. By way if inheritance reward. Proff of service and ownership attached. 825 ********************** **. Real property management group . 496 *********************************************** *** ** .

    Customer Answer

    Date: 04/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Apollo Global Management Group regarding complaint ID ********.

    Sincerely,

    *************************** . ************ hotel ******* . attached too this. 673 ********** *** ** *****.. choice hotel international . 

Apollo Global Management Group is NOT a BBB Accredited Business.

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